Mitel Voice Assist Integration for MiVoice Office 400

After integrating Mitel Voice Assist with a CloudLink customer account, a Mitel Partner or an Account Admin can integrate Mitel Voice Assist for MiVoice Office 400. To do this you must configure PISN Users.

A PISN user refers to an internal directory number within a Private Integrated Services Network (PISN) that is used to route calls across the private network to a remote endpoint located on another SIP server, PBX or cloud-based service provider such as CloudLink.

To configure PISN User, perform the following steps:

  1. Log in to MiVoice Office 400.

  2. On the left navigation panel, navigate to Configuration > Private networking > PISN User.



  3. Click New. PISN user page is displayed.

  4. Enter a unique Call number.



    Note: Ensure that you enter the same number manually, both in Voice Assist and in the PBX.

  5. From the Route drop-down list, select CloudLink(213).



    Note: The route is displayed in the Route drop down list only if the CloudLink Gateway is deployed successfully.

  6. Enter an External call number. Once configured, the number is used for routing the call in Voice Assist, it can be a DDI/DID or a Toll Free Number etc. but it must match an entry in the Number Table. This number is also sent externally or to the MiVoice Office 400 depending on the workflow to help identify the callers origin or destination.

  7. Click Apply to save the configuration.
    Note: After successful configuration of a PISN user, it can either be dialled internally or used as a routing destination for external calls. When dialed, it will direct the call to the Voice Assist call flow associated with that number and follow the configured flow.
Parent topic: Mitel Voice Assist Integration
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