Configuring the PBX system settings

After configuring the Zoom integration you can configure the system setting of the PBX.

The PBX system settings configured in CloudLink Account are not directly synced to the PBX. The settings have to be entered manually in the PBX.

  1. On the left navigation menu click on the name of the PBX e.g. OpenScape Voice and select System Settings.
  2. In the Voicemail area add a Pilot Number to dial for accessing the voicemail messages.
  3. In the Feature Codes area you can configure feature codes for the users.
    1. To add a feature code:
      • Select a Feature from the drop-down menu. The following features are available:
        • Call Forward
        • Disable Call Forward
        • Do not Disturb
        • Disable Do not Disturb
        • Enable Call Forward
        • Enable Do not Disturb
      • Enter the Dialing access code.
      • Click Add.
    2. To edit a feature code:
      Select the feature code, click on the Dialing access code field and change the feature code.
    3. To delete a feature code:
      Select the feature code and click next to the feature code.
  4. In the Emergency Numbers area you can configure the fallback emergency numbers.
    1. To add an emergency number:
      • Click Dialables.
      • Start typing a number for emergency calls, e.g.: 911, 112.
      • Press enter, space or add a , (comma) to add the number.
    2. To edit an emergency number:
      Double click on the number and edit it.
    3. To delete an emergency number:
      Click X next to the number.
    You can add multiple emergency numbers.
  5. In the Dynamic Location provider area configure a dynamic location provider for the emergency calls.
    Enter the following information:
    • Name
    • Type
    • Primary Server
    • Secondary Server
    • Customer ID: the unique identifier assigned to your organization by the service provider.
    • Secret: the private key or token issued by the service provider to secure communication between Zoom client and the service. This acts as a password and should be treated with high confidentiality.
    • Extra Headers: additional HTTP headers required by the service provider for platform communication. These headers might include custom authentication schemes, API version, or specific configuration options required by the provider. Input must be added in JSON format.
  6. Click Save.
    All mandatory fields must be completed before clicking save.
You can check and troubleshoot the settings in the Event History page.
Parent topic: Integrating Zoom with Mitel Administration