Configurations for Cross Launching MiCollab

If any other application is already selected, then you must configure Tel-URI manually.

Windows

Perform the following steps to configure Tel-URI manually for MiCollab PC Client:

From the System Settings, choose Default Apps.
Under Default Apps, select the option, Choose default apps by protocol.
From the list of default apps, click the Choose a default option to select the desired application.
Select MiCollab. The Tel-URI protocol is configured.

Mac

For information about Tel-URI settings in Mac, see Apple manuals.

Note: On Mac, you can change the default calling app settings on FaceTime.

Android and iOS

For information about Tel-URI settings in Android, see the respective manufacturer documentation. In Android devices, you must clear the default apps if you are unable to view the MiCollab Client while dialing and cross-launching. To clear the default apps from your Android devices, do either of the following:

Settings > Apps or App Management > Phone > Set as default > Clear.
Settings > Apps > Default Apps > Opening links > Phone > Clear.

After you clear the default apps, you will be prompted to choose an application while dialing and cross-launching.

Note: On iOS, no changes are required in the settings.

On iOS devices the MiCollab Client is cross launched using a custom URI. The custom URI is supported only with MiCollab 9.7.10 or later versions. iOS does not support cross launching of MiCollab Client using Tel-URI.

Note: While dialing a number from an iOS device without MiCollab installed, the MS Teams native dialer will not be launched.

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