Manage Calls using Deskphone

Mitel One web application allows you to control the call features on the MiVoice Office 400 desk phone associated with your account from the call screen of the application. You can place, answer, hold, retrieve, transfer, or end a call in the desk phone from the application call screen.

Note:
  • The device type determines which call features are available. Consult the CSTA features available on the terminal within the MiVoice Office 400 Feature Overview Table available on Documentation Center. Third party certified devices are not supported for the Deskphone feature.
  • By default, for all call-related features, the application uses the SIP softphone embedded in the application.
To enable Deskphone to handle calls on the Mitel One web application, perform either of the following procedures:
  • From Avatar

    1. Click the desktop icon (). The SELECT options are displayed.

    2. From the options displayed, select Deskphone.

      After you have successfully enabled deskphone to handle calls, the desktop icon () will be displayed.

  • From Settings:

    1. Click your avatar, and from the drop-down panel, click Settings and preferences. The Settings panel opens.

    2. Click the Phone tab. The Call answering rules panel is displayed.

    3. Click the All phone calls use option, and select Deskphone from the drop-down menu that appears.



    The application will restart, after which, the new configuration becomes active. All your calls will now be routed to your desk phone.

When you enable the Deskphone setting in the Call answering rules panel, the icon appears in the Keypad, and in the call screen during a call, to indicate that the call is being routed through the desk phone

To switch back to the softphone, follow the steps 1 and 2 described above, and click Computer audio from the All phone calls use drop-down menu.

Note:
  • The Deskphone setting will be disabled when you log out of the application. Therefore, you must enable this setting each time you log in to the application to allow the application to control the call features on your desk phone.
  • The Free Seating feature is supported on Mitel One Web.

    If the Deskphone setting is enabled, then after logging out of the desk phone, the user will not be able to use the call features of the application and will not receive incoming call notifications. To continue using these features and to receive call notifications, the user must either log in to the desk phone or enable the All phone calls use Computer audio setting in the application.

Limitations

If the Deskphone setting is enabled:

  • You cannot use the Mute / Unmute button from the application. You can mute or unmute a call from the desk phone keypad.
  • The application does not support conference calls made using the desk phone.
  • You cannot make a group call.
Parent topic: Phone
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