Reset your Password

If you are logged out of the Mitel One web application and have forgotten or want to reset your login password, perform the following steps to reset your password:

1. Access the application by clicking the URL https://one.mitel.io. The Mitel user login page opens.
2. Click SIGN IN, and enter your username.

3. If prompted, enter the Account Number.

4. Click Next.

5. Click the Forgot Password.

6. Enter your username and click Next.

7. An email containing a Reset Password link, and a 6-digit code number is sent to the email address you provided. If you do not find this email in your mailbox, check your Junk or Spam folders for recent emails sent to you from [email protected].
8. Click the Enter Code tab displayed in the web page and enter the 6-digit code number. Click Submit to reset your password.
9. Alternately, in the email that you received, click the Reset Password link. In the Set a New Password page that opens, enter a new password and confirm the entry. Click Next. Your password is reset.