Manage User Groups

Mitel One users can create User Groups in the FAVORITES widget of the Mitel One web application. User Groups typically consist of contacts who are members of a specific team or contacts with whom you need to have recurring group conversations.

Note: You can edit the members in a User Group, or start a messaging session or a meeting with the members of the group from the application. However, you cannot place a group call to a User Group.

Create a Group

To create a new User Group:

  1. Click the icon in the FAVORITES widget. The widget panel opens.
  2. Click Create a group. The Create a group panel opens.
  3. Enter a name for the group in the Group name field.
  4. To add Group members, in the Search to add members field type the name or email address of the contact you want to add. The search field displays a list of contacts whose names or email addresses match the letters that you type.


  5. Click a name to add that contact to the group.
  6. Click CREATE. Clicking CANCEL cancels the operation.

Edit a Group

To edit an existing User Group:

  1. Click the icon in the FAVORITES widget. The widget panel opens.
  2. Hover over the User Group you want to edit and click the icon. The Group details panel opens.


    • To add contacts to the Group:
      1. Click the icon. The Add Users panel opens.
      2. In the Search to add members field type the name or email address of the contact you want to add. The search field displays a list of contacts whose names or email addresses match the letters that you type.


      3. Click a name to select that contact.
      4. Click ADD to add the contact to the group. Clicking CANCEL cancels the operation.
    • To remove a contact from the User Group, click the icon displayed on the contact you want removed.
    • To edit the Group name, enter the new name in the Group name field.
  3. Click SAVE to save the changes, or click CANCEL to discard the changes.
Note: Any time while editing the Group, to navigate back to the FAVORITES widget screen, click the icon at the top-right corner of the Group details panel. If you do this before clicking SAVE, all the changes will be discarded.

Delete a Group

To delete an existing User Group:

  1. Click the icon in the FAVORITES widget. The widget panel opens.
  2. Click the icon displayed on the User Group you want to delete.
Parent topic: Contacts
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