Sample Use Case

It is recommended to use a voice-based workflow with your Whispeak Integration. The following example illustrates how to configure a workflow to detect whether a user has created a voice signature. If the user does have a voice signature, the system will allow them to authenticate. If the user does not have a voice signature, the system will allow them to create a voice signature, which is used in subsequent calls.

To create the sample workflow for the above-mentioned use case, perform the following steps:

1. Use an Endpoint Ringing trigger.
2. A data source is required to store the user’s phone number and Signature ID from Whispeak. In this example, the Excel get table activity is used.
3. Use a Condition activity to check whether the user has a voice Signature in the Excel table.
   1. If the user has a voice Signature, use the Whispeak Authenticate activity.

      The Success output will determine if the user was authenticated successfully.

   2. If the user does not have a voice Signature, use the Whispeak Create Signature activity.

      The SignatureID will determine if the user’s voice signature was successfully created.

4. Create the user’s row in Excel alongside their Phone Number and SignatureID.
5. Validate that the user’s data is stored in Excel and optionally play a success or failure message.