# Mailbox Statistics Reports

## Overview

Mailbox usage statistics reports are available through both the Mailbox Maintenance Menu and the Reports > Statistics > Mailbox Statistics Menu.

The Mailbox Maintenance Menu offers the following reports discussed in the Mailbox Configuration section:

- Mailbox Data Inquiry Report

- Mailbox Block Inquiry Report

- Mailbox Dump Report

The Reports > Statistics Menu offers three reports that provide summary "snapshots" of current mailbox usage and speech storage.

- Total Speech and Account Breakdown Report

- Idle Mailboxes Report

- Mailbox Totals Report

## Total Speech and Account Breakdown Report

The Total Speech and Account Breakdown Report summarizes account (mailbox) statistics and speech statistics for all mailboxes in the system. Speech storage is used for messages, names, and greetings. A sample Total Speech and Account Breakdown Report is shown here:

ACCOUNT STATISTICS Mailboxes: 8814 0 % Dist Lists: 0 0 % Copy Lists: 0 0 % Config Records: 0 0 % Statistics Records: 0 0 % ------------------- ----- ----- Total: 42445043204294967290 % Total Free Used Message Numbers 268403456 268403422 0 % Speech Blocks 36478574 28807719 21 % SPEECH STATISTICS Amount Frames Blocks Blocks ------ ------ ------ ------ greet1: 13 4957 0 0 % greet2: 1 224 0 0 % greet3: 1 192 0 0 % greet4: 1 224 0 0 % names: 9 134635984 0 0 % dlnames: 0 0 0 0 % fax greet: 4 2784 0 0 % fax msg: 0 0 0 0 % messages: 9 245467360 7670855 21 % blocks used by greets and names: 0 blocks used by fax messages/greets: 0 average time in seconds for messages: 44399 (END)

### Run the Total Speech and Account Breakdown Report

1. From the Main menu, select (R) Reports, (S) Statistics, and then (R) Mailbox Statistics.

2. Select (B) Total Speech Account Breakdown.

3. Select an output routing for the report:

   - C to send the report to the console without pausing

   - F to send the report to a file on the server

The system displays, saves, or prints account statistics, speech statistics, and a summary of message statistics.

## Idle Mailboxes Report

The Idle Mailboxes Report

- Shows mailbox numbers that are not logged into by their owners

- Summarizes mailbox usage statistics

- Lists FCOS, LCOS, and department codes assigned to idle mailboxes

- Shows the number of mailboxes that are logged into or that receive messages as "Mailboxes with Activity"

A sample Idle Mailbox Report is shown here:

>>> Mitel Corporation <<< MAILBOX STATISTICS Fri Nov 13 14:54:22 20XX The following mailboxes have NEVER logged in: 1234 1235 1236 1250 1251 1252 1253 1254 1260 1261 1262 1263 1264 5000 5002 5008 5108 5399 5400 8521 9998 9999 10000 10001 10002 10003 10004 10005 MAILBOX STATISTICS since Tue Nov 1, 20XX 8:00 am 8814 Mailboxes included in this report 2 Mailboxes with activity 8812 Mailboxes have never logged in 2 Mailboxes have logged in 7 Mailboxes with pagers 0 Total calls to pagers 0.0 Average calls to pagers per subscriber 0 Wakeup messages received 10 Total messages deposited 25 Total greets played 52 Total logins 14.1 User connect time (minutes) 4.5 Caller connect time (minutes) 0.0 Disk usage (minute_size*hours_kept) 0.2 Average user connect time 0.1 Average caller connect time FCOS Mailboxes ---- --------- 1 6 10 3 17 1 20 1 22 1 32 6 MAILBOXES BY LCOS LCOS Mailboxes ---- --------- 1 8805 2 6 20 2 200 1 36 2 MAILBOXES BY DEPARTMENT CODE Department Code Mailboxes New Since Last Gather --------------- --------- --------------------- No code 8810 8803 Sales 4 1 --------------------- TOTAL NEW SINCE LAST GATHER 8804

### Run the Idle Mailboxes Report

1. From the Main menu, select (R) Reports, (S) Statistics, and then (R) Mailbox Statistics.

2. Select (I) Idle Mailboxes.

3. Select an output routing for the report:

   - C to send the report to the console without pausing

   - F to send the report to a file on the server

The system displays numbers, FCOS, LCOS, and department codes of all idle mailboxes. The report summarizes idle mailbox activity.

## Mailbox Totals Report

The Mailbox Totals Report gives the same type of information as the Idle Mailboxes Report; however, it reports all mailboxes on the system. The "Mailboxes with Activity" entry shows the number of mailboxes that are logged into or that receive messages.

### To Run the Mailbox Totals Report

1. From the Main menu, select (R) Reports, (S) Statistics, and then (R) Mailbox Statistics.

2. Select (M) for Mailbox Totals Report

3. Select an output routing for the report:

   - C to send the report to the console without pausing

   - F to send the report to a file on the server

The system displays, saves, or prints numbers of all mailboxes, FCOS, LCOS and department codes assigned to mailboxes. It summarizes mailbox activity.