# NP OnDemand - Configuration Requirements

## Switch Configuration

The switch or PBX to which your NuPoint Voice system is connected must be programmed to forward the telephone number or extension for calls that will be handled by NP OnDemand to the NuPoint Voice system rather than treating them as RNA or busy.

## Line Groups

NP OnDemand is configured on a line group basis. Define the line groups and assign the lines you want to use for NP OnDemand (see Related Topics).

## FCOS

Note: Because NP OnDemand is configured on a line-group basis, each line group must have its own template mailbox.

Customize an FCOS for the template mailbox that will be used as the model for mailboxes on demand.

### Required FCOS Features

1. Feature bit 255: Delete mailbox without unplayed messages. Mailboxes on demand are identified by this feature, which causes those mailboxes without unplayed messages to be deleted at the nightly purge. The FCOS you create for the NP OnDemand template must include feature bit 255.

2. Feature bit 001: Login to mailbox. Without this feature, users will not be able to log into their NP OnDemand mailboxes and retrieve messages.

3. Feature bit 218: Passcode not needed on direct calls. Because NP OnDemand assigns a random passcode when the mailbox is created, users will not be able to retrieve their messages unless this feature is included

Note: Take care when assigning features to the NP OnDemand template. When an NP OnDemand mailbox is created, it cannot be differentiated from any other mailbox, and it will make available to its owner all features contained in the template.

The table below offers an example of other features that might be included for an NP OnDemand mailbox. The actual features granted to an NP OnDemand mailbox are left to your discretion.

Feature No. | Feature Name
001 | Login to mailbox
010 | English Language prompts
039 | Notification tone when new msg arrives
041 | Receive messages from outside callers
047 | Notification prompt when new msg arrives
050 | Play messages
052 | Auto-play unplayed messages
056 | Auto-Discard messages
058 | Play unplayed messages in FIFO order
088 | Receive urgent messages
218 | Passcode NOT needed on direct calls
255 | Delete mailbox without unplayed messages

## LCOS

Create an LCOS to be assigned to mailboxes on demand. In the Message Retention Limit Menu, set desired values for Played Message Retention and Unplayed Message Retention. The default value for Played Message Retention is 672 hours and for Unplayed Message Retention, 336 hours.

A value of zero in the Played Message Retention field causes an NP OnDemand mailbox that had no unplayed messages to be deleted at the next nightly purge. A value of 24 hours in the Unplayed Message Retention field would give the mailbox owner at least one full day to retrieve unplayed messages.

You must set values for length of message retention in order for NP OnDemand to be effective. If the default values for message retention are left unchanged, then an NP OnDemand mailbox is effectively permanent.

## Determine the Message Waiting Type

In order for NP OnDemand to be effective, users who are not accustomed to receiving messages must be notified when they have a message waiting. You must therefore decide which message waiting type is appropriate for your application of NP OnDemand.

### Same MWI as Regular Mailboxes

If subscribers who will be beneficiaries of mailboxes on demand can be informed about the new service and instructed how to respond to an MWI light or stutter dial tone, then you can use the same message waiting type as you do for your regular NuPoint Voice users.

NP OnDemand also has the capability to dial out to your subscribers and notify them of waiting messages by message delivery.

### Notification by Message Delivery

NP OnDemand makes use of the pager function to call a subscriber and tell the subscriber that a message is waiting. To enable this feature when you create the template mailbox:

1. Define either message waiting type #1 or message waiting type #2 as 5, or Pager.

2. If you already have message delivery enabled on your system, then just enter the appropriate pager access type in the template mailbox.

3. If you do not have message delivery enabled, you must set up a line group for out-dialing and define a pager access type.

Note: Leave the pager number field blank. NP OnDemand places the mailbox owner’s number in this field.

4. Set message delivery attempts and interval as required.

Web Console

- Add a Line Group

Text Console

- Define a Line Group