# Feature Bits 050 to 099

## 050 Play Messages (Master Feature Bit)

Allows the user to play all messages received by the mailbox. The ability to receive messages is controlled by feature bits in the Receive Messages category. The Keep/Discard category also requires this feature.

## 051 Do Not Switch Language for Outside Callers

Plays prompts for the outside caller in the language of the caller’s mailbox. For example, with this, an outside caller hears prompts in Spanish if a call from a mailbox set to Spanish reaches a chain mailbox set to English. Otherwise, the prompts play in the language of the called mailbox. Languages are set in the line group and the mailbox LCOS.

Mailbox LCOS language settings take priority over Line Group language settings so callers may receive prompts in an unexpected language when they reach the mailbox level. (For example, callers to a multilingual system select English prompts but connect to a mailbox with a French LCOS setting. Even though they have selected English, the prompts at the mailbox level will be in French.) If you want callers to continue to be prompted in their selected language, assign this feature bit to the FCOS of the user mailbox.

## 052 Auto-play Unplayed Messages

The server automatically plays the next unplayed message in the queue after the user keeps or discards the current message.

Note: Feature bit 089 (Auto-play all msgs, new and saved) overrides this. See Logout Interaction with Auto-play for more information. With feature bit 215 (Don’t auto-play first msg, w/auto-play), a mailbox does not automatically play the first message and the user can perform other functions in the mailbox. If the user presses P to play the first unplayed or saved message, all subsequent unplayed messages then play.

Requires feature bit 050 (Play messages).

You cannot use this with feature bit 227 (Undelete last message with * key).

## 053 Keep Messages (master Feature Bit)

Allows the user to save messages by pressing K for keep. NuPoint Voice plays the “message kept” prompt and stores the message in the played messages queue. Include this in any mailbox that can receive messages.

Requires feature bit 050 (Play messages).

## 054 Auto-keep Messages

WARNING - To prevent a system malfunction, never put feature bits 054 and 056 in the same FCOS.

The server automatically keeps a message after it has been played, then plays a prompt that the message has been kept. If the FCOS includes feature bit 055 (Discard messages), the user has a few seconds to manually keep or delete the message before it is kept.

Requires feature bits:

- 050 (Play messages)

- 053 (Keep messages)

## 055 Discard Messages (Master Feature Bit)

Allows the user to delete a message by pressing D for discard. Include this in any mailbox that can receive messages. If a user can receive messages but cannot discard them, messages can be deleted only by automatic or manual purge them. (The LCOS assigned to a mailbox determines the timing of automatic purges.)

Requires feature bit 050 (Play messages).

## 056 Auto-discard Messages

WARNING - To prevent a system malfunction, never put feature bits 054 and 056 in the same FCOS.

The server automatically discards a message after it plays. If feature bit 053 (Keep messages) is included, the user has a few seconds to manually keep or delete the message before it is discarded. Use care when assigning this feature bit. If a user is disconnected while a message plays, that message is considered played and is discarded.

Requires feature bits:

- 050 (Play messages)

- 055 (Discard messages) You cannot use this with feature bit 227 (Undelete last message with * key).

## 057 Play Saved Messages in FIFO Order

Plays kept messages in first-in-first-out (FIFO) order so that earlier saved messages play first. Otherwise, saved messages play in last-in-first-out (LIFO) order.

Requires feature bits:

- 050 (Play messages)

- 053 (Keep messages)

## 058 Play Unplayed Messages in FIFO Order

Plays unplayed messages in first-in-first-out (FIFO) order so that earlier unplayed messages play first. Otherwise, unplayed messages play in last-infirst- out (LIFO) order.

Requires feature bit 050 (Play messages).

## 059 Play Unplayed Messages First

Plays new messages first. Otherwise, the server plays kept messages, then plays new messages.

Requires feature bits:

- 050 (Play messages)

- 053 (Keep messages)

## 060 Ignore DTMFs During Greeting

If the user enters a command while the mailbox greeting plays, the server will finish playing the greeting before processing the command. This effectively makes the greeting hard-play. In a Greeting-Only mailbox, if the FCOS also contains feature bit 066 (Login during greeting in greet-only mbx), the user must log in (press the * (star) key or 0) before entering a mailbox number or while the greeting is playing; otherwise, the server hangs up. The server does not prompt for the passcode until after the greeting plays.

Do not use this with feature bit 164 (Skip/pause during greeting in Greeting-only mailbox).

## 061 Wait to Record (Time-out = # Key)

Allows a user who presses M for make or G for give to either wait to start recording or press the # (pound) key to avoid the delay. This applies also to multiple make or give. For example, if the user wants to make or give a message to mailboxes 100, 101, and 102, the user can enter either this sequence, 100101102#, or enter a mailbox number and wait for the prompt to enter another mailbox number. After entering the last mailbox number, the user can wait to start recording or press the # (pound) key. If the user presses M to make a message but does not enter a mailbox number, the user hears a prompt to enter the mailbox number.

Use this when the users have phone calling cards because the # (pound) key signals some long distance providers to end the call and place another.

Requires either of these feature bits:

- 022 (Make to multiple destinations)

- 026 (Give to multiple destinations)

## 062 Hang Up Immediately After Greeting

The server plays the greeting, then immediately hangs up. No prompt plays before disconnect, and outside callers cannot record messages. Use this for Greeting-Only mailboxes, where no other interaction between the caller and the server is desired.

If the FCOS contains feature bit 066 (Login during greeting in greet-only mbx), the user must log in (press the * (star) key or 0) before entering a mailbox number or while the greeting plays; otherwise, the server hangs up. If the FCOS contains feature bits 060 (Ignore DTMFs during greeting) and 066 (Login during greeting in greet-only mbx), the server does not prompt for a passcode until the greeting plays.

Do not use this with these feature bits:

- 063 (Call mailbox attendant after greeting)

- 064 (Call mailbox user ext after greeting)

- 065 (Play system time after greeting)

## 063 Call Mailbox Attendant After Greeting

The server plays the mailbox greeting, then automatically transfers the call to the mailbox attendant’s extension. The caller does not hear a prompt that the call is being transferred to the attendant. If no attendant’s extension number is defined in the mailbox data file, the server transfers the call to the system attendant. If neither attendant is configured, the server tells the caller that no attendant is available, and the server hangs up.

The server does not supervise the transfer, so the caller may fail to reach the attendant and be disconnected.

If the FCOS contains feature bit 066 (Login during greeting in greet-only mbx) in a Greeting-Only mailbox, the user must log in (press the * (star) key or 0) before entering a mailbox number or while the greeting plays; otherwise, the server continues with the transfer.

Do not use this with these feature bits:

- 062 (Hang up immediately after greeting)

- 064 (Call mailbox user ext after greeting)

## 064 Call Mailbox User Ext After Greeting

The server plays the mailbox greeting, then automatically transfers the call to the mailbox extension. The server does not supervise the transfer, so the caller may fail to reach the extension and be disconnected. If no extension number is defined in the mailbox, the server tells the caller that the transfer failed, then hangs up.

If the FCOS contains feature bit 066 (Login during greeting in greet-only mbx) in a Greeting-Only mailbox, the user must log in (press the * (star) key or 0) before entering a mailbox number or while the greeting plays; otherwise, the server continues with the transfer

Do not use this with these feature bits:

- 062 (Hang up immediately after greeting)

- 063 (Call mailbox attendant after greeting)

## 065 Play System Time After Greeting

The server plays the greeting, then the system time. This feature bit is required with a TCOS.

## 066 Login During Greeting in Greet-only Mbx

Allows a user to press the * (star) key or 0 to log in to a Greeting-Only mailbox while the greeting plays. It also works in mailboxes that can receive messages. Otherwise, a user must press * and enter the mailbox number to log in.

## 067 Not Used

## 068 Define Rotational Mailbox

Allows the caller to hear the greeting of the called mailbox, then the greeting of a mailbox in distribution list 1 of the called mailbox. The server cycles through each of the mailboxes in the distribution list, either on a call-by-call basis or by time.

Any mailbox with this feature bit must also have distribution list 01, which controls cycling callers through up to 190 child mailboxes. For example, the mailbox 100 distribution list 01 has mailboxes 101, 102, and 103. On a call-by-call basis, the first caller hears the greetings for mailboxes 100 and 101. The second caller hears the greetings for mailboxes 100 and 102. The third caller hears the greetings for mailboxes 100 and 103. The fourth caller hears the greetings for mailboxes 100 and 101.

On a time basis, such as one hour, for the first hour callers hear the greetings for mailboxes 100 and 101; for the second hour, for mailboxes 100 and 102; for the third hour, for mailboxes 100 and 103; for the fourth hour, for mailboxes 100 and 101.

For details on rotational mailboxes, see FCOS 17: Rotational Mailboxes, in this chapter, or chapter 6.

Feature bit 041 (Receive messages from outside callers) overrides this and disables the mailbox’s rotation.

## 069 Passcode Required for Mobile DID

Used with the DID NuPoint Voice application. If the Mobile DID option is configured for a DID group, users must always enter their passcodes when logging in. Otherwise, users who call in from their own mobile phones need no passcode, even if one is programmed into the mailbox.

## 070 User Options Menu (Master Feature Bit)

Allows the user to press U in the Main menu to reach the user options.

Required to use any combination of the User Options features. For a list of all feature bits that require 070, see Category 14, User Option feature bits.

## 071 Record or Change Mailbox Name

Allows the user to record and change the mailbox name.

The user logs in and presses U to reach the User Options menu, then N to record a name. The server announces this recorded name any time one user makes a message for, or gives a message to another user. NP Receptionist uses this for certain operations. The maximum recorded length of the name is controlled in the LCOS assigned to the mailbox. For details, see chapter 8.

Requires feature bit 070 (User Options Menu).

## 072 Record or Change Mailbox Greeting

Allows the user to record or change a personal mailbox greeting, which plays to outside callers who reach the mailbox. The user logs in and presses U to reach the User Options menu, then G to record the greeting. The maximum recorded length of the greeting is controlled in the LCOS assigned to the mailbox.

Requires feature bit 070 (User Options Menu).

## 073 Enter and Change Mailbox Passcode

Allows the user to set or change the mailbox passcode. The user logs in,presses U to reach the User Options menu, then presses P to change the passcode. Passcodes defined by users cannot appear on the console. Also, users cannot clear passcodes, or delete them entirely, unless the FCOS includes feature bit 125 (Clear user passcode).

Requires feature bit 070 (User Options Menu).

See also feature bit 093 (Deny change of passcode in first tutorial).

## 074 Create or Modify User Distribution List

Allows the user to create or modify a distribution list. A distribution list allows the user to make one message and send it to multiple mailboxes. An individual mailbox can store up to 99 lists, with a up to 65,535 recipient mailboxes per list. To create or modify a distribution list, the user presses U to reach the User Options menu, then presses L for lists.

Otherwise, only system administrators can create and change distribution lists from the console.

Requires feature bits:

- 032 (Make to user distribution list) and/or 033 (Give to user distribution list)

- 070 (User Options Menu)

Feature bits 032, 033, 070, and 074 alone do not allow all distribution lists to be modified; you must also allow change rights in the mailbox configuration.

Note: Tree mailboxes do not require either feature bit 032 or 033.

## 075 Audit Receipt Message

Allows the user to press A to audit (play) a message for which a receipt was requested. When users play a receipt, they may want to listen to the original message.

The Cut-through Paging optional feature does not require this feature bit.

Requires feature bit 050 (Play Messages).

## 076 Play Urgent Messages in FIFO Order

Plays urgent messages in first-in-first-out (FIFO) order so that earlier urgent messages play first. Otherwise, urgent messages play in last-in-first-out (LIFO) order.

Requires feature bits:

- 050 (Play messages)

- 088 (Receive urgent messages)

## 077 Change Pager Schedule

Allows the user to schedule the mailbox paging function if the mailbox
message waiting type is 5 (Pagers/Message Delivery). The user can
schedule when the server places a pager call to indicate unplayed messages
in the mailbox, such as for only during work hours, not during off hours.

Requires:

- Feature bit 070 (User Options Menu)

- Message waiting type 1 or 2 defined as 5 (Pagers/Message Delivery) in a mailbox

- A configured pager port

## 078 Activate User Tutorial

Allows users to activate the user tutorial. The user logs in, presses U to reach the User Options menu, then T for tutorial, which plays immediately. The tutorial is a series of instructions that guide users through setting passcodes, recording greetings, and recording their names. The system administrator can record a site tutorial, a greeting that plays after the NuPoint Voice tutorial, in the system attendant’s mailbox. Otherwise, the tutorial plays only when a new user first logs in or when the administrator activates it from the console.

Use this feature bit for mailbox demonstrations.

If the FCOS does not include feature bit 073 (Enter and change mailbox passcode), the tutorial asks for a passcode only the first time it runs on a new mailbox. This feature bit also interacts with feature bit 093 (Deny change of passcode in first tutorial).

Requires feature bit 070 (User Options Menu).

## 079 Set Msg Wait #1 for Urgent Msgs Only

Activates the message waiting type 1 for urgent messages, only, and not for other unplayed messages.

Requires:

- Feature bits 040 (Receive messages from other users) and/or 041 (Receive messages from outside callers)

- Feature bit 088 (Receive urgent messages)

- Message waiting type 1 defined for the mailbox.

## 080 Set Msg Wait #2 for Urgent Msgs Only

Activates the message waiting type 2 for urgent messages, only, and not for other unplayed messages.

Requires:

- Feature bits 040 (Receive messages from other users) and/or 041 (Receive messages from outside callers)

- Feature bit 088 (Receive urgent messages)

- Message waiting type 2 defined in the mailbox

## 081 Only One Correct Passcode for Login

Requires a user who has entered an incorrect passcode to enter the correct passcode only one more time. Without this feature bit, the server requires a user to enter the passcode twice after an incorrect entry. As a security measure, the server tells a user that it did not get the user’s passcode after the first of the two correct entries. (NuPoint Voice limits users to three tries.) Including this feature bit increases vulnerability to hackers and other unauthorized callers. This feature bit is included in FCOS 14 (MiCollab) by default.

## 082 Soft Play (Interrupt) Message Count

Allows the user to interrupt the “number-of-messages” prompt by pressing a command key, then immediately begin using the mailbox.

## 083 Soft Play (Interrupt) Most Prompts

Many NuPoint Voice Prompts are soft-play; that is, users can interrupt them by pressing a command key, but others are hard-play. This allows users to soft-play the Prompts listed in the following table..

Because callers reach the administrator’s mailbox when they call the system directly, you can let callers use soft-play prompts by including this in the administrator’s mailbox.

Table: Prompts that Soft-Play Only with Feature Bit 083
Prompt | Application Used In
I’m sorry, but I don’t understand what you pressed; please try again. | Paging, Message Delivery, NP WakeUp, NuPoint Voice
That is not a valid mailbox number; please try again. | NP Receptionist, NuPoint Voice, Hotel guest application
That is not a valid passcode; please try again. | Hotel guest application, NuPoint Voice
I’m sorry; I did not get your passcode. Please try again. | NuPoint Voice
Mailbox [number] has [x] unplayed messages, [y] urgent messages. OR Mailbox [number] has no messages. | Hotel guest application (guest mailbox reached from check-out mailbox)
I don’t understand that command. | Hotel guest application, Main Menu, NuPoint Voice
Press P to enter your new passcode. | User Options
Enter 4 to [max. passcode length] digits for your passcode. | User Options
If you do not wish to have a passcode, enter 4 zeros. | User Options
I’m sorry; that is not a user option. | User Options
You cannot have a message for this mailbox. Please try again. | NuPoint Voice

## 084 Give Receipt Message with Comments

Requires the user to record additional comments when giving a message attached to a receipt.

Requires feature bits:

- 086 (Give receipt message)

- 040 (Receive messages from other users) in the recipient mailbox

Feature bit 075 (Audit receipt message) is recommended.

## 085 Give Receipt Message to Multiple Dests

Allows the user to give a message attached to a receipt to up to 200 destinations. If allowed, any of the destinations can be distribution lists, networked mailboxes, or off-system numbers.

Requires feature bits:

- 024 (Give messages)

- 086 (Give receipt message)

- 040 (Receive messages from other users) in the recipient mailbox

Feature bit 075 (Audit receipt message) is recommended.

## 086 Give Receipt Message (Master Feature Bit)

Allows users to re-send a message that originally had a receipt. When users play a receipt, they can press G to give the original message that was originally sent with a receipt. The receipt portion of the original message is not sent.

Feature bit 040 (Receive messages from other users) must be in the recipient mailbox.

## 087 Make and Mark Urgent

Allows the user to make a message and mark it urgent. The user presses M to make a message, then records a message. To mark the message urgent, the user presses M to reach the Message Addressing menu, then presses U for urgent. (To cancel urgent, the user presses U again.) To send the message, the user presses X until the server responds “message sent.” If you include feature bit 203 (Walk-away fax) in the FCOS, you must train the users and callers to press 8 twice to mark a fax urgent. The server plays urgent messages first only if the recipient’s FCOS includes
feature bit 088 (Receive urgent messages). Otherwise, the message plays with all other unplayed messages in the order received.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 088 Receive Urgent Messages

Plays an urgent message a separate queue of urgent messages before playing any other unplayed messages. Otherwise, any urgent message plays as a regular unplayed message with other unplayed messages in the order that the urgent message was received.

## 089 Auto-play All Messages (New and Saved)

The server automatically plays the next message, either played or unplayed, after the user keeps or discards the current message. If the FCOS does not include feature bit 054 (Auto-keep messages) ,the message stays in the unplayed queue if the user hangs up before keeping or discarding it.

With feature bit 215 (Don’t auto-play first msg, w/auto-play), a mailbox does not automatically play the first message and the user can perform other functions in the mailbox. When the user presses P to play the first unplayed or saved message, all subsequent messages then play.

Do not use this with feature bit 227 (Undelete last message with * key).

Requires feature bits:

- 050 (Play messages)

- 053 (Keep Messages)

Overrides feature bit 052 (Auto-play unplayed messages). For more information, see Logout Interaction with Auto-Play.

## 090 Check In Other Mailboxes

Allows a desk clerk or TAS operator to record a name and assign a passcode to each guest mailbox. Although you only need one check-in mailbox per server, you can create one for each employee’s telephone station.

A guest mailbox must have:

- Feature bit 008 (Mailbox can be checked in/out)

- The same GCOS as the check-in mailbox

## 091 Check Out Other Mailboxes

Allows a desk clerk or TAS operator to clear the name, greeting, passcode, and messages from each guest mailbox. Although you only need one checkout mailbox per server, you may want to create one for each employee’s telephone station.

A guest mailbox must have:

- Feature bit 008 (Mailbox can be checked in/out)

- The same GCOS as the check-out mailbox

## 092 User will be in Dial-by-Name Database

Includes the mailbox owner’s name in the two Dial-by-Name databases. The databases are identical but their format is different, with one listing users by last name and the other by first name. The server searches these databases for entries to match a caller’s input. For example, if a caller is prompted to dial by last name, when the caller begins typing letters the system will search through the database that lists users by last name. If the caller is prompted to dial by first name, the system will search through the database that lists users by first name.

In addition, modify this information:

- Set one digit in the dialing plan to A or the optional star prefix; if you do not set the dialing plan, you can create a phonebook, but cannot use Dial-by-Name

- Set the line group parameters (Last Name First flag, Exact Match Break, Number of Names Threshold)

- Include the name of the mailbox owner when defining the mailbox, such as “Smith Jim”

Note: Do not use punctuation characters such as “-” or “,”.

## 093 Deny Change of Passcode in First Tutorial

Prevents the mailbox owner from changing the passcode during the first time through the tutorial. Include feature bit 078 (Activate user tutorial) and exclude 073 (Enter and change mailbox passcode), to disable the Prompt for a new passcode in the tutorial.

The server still Prompts the mailbox owner for the passcode when logging in.

Note: This feature bit only works with NuPoint UM Standalone deployments. It is inoperable with NuPoint UM on MiCollab.

## 094 Change Message Delivery Options

Allows the user to schedule the message delivery function if the mailbox message waiting type is 5 (Pagers/Message Delivery). The user can schedule when the server places a message delivery call to indicate unplayed messages in the mailbox, such as for only during work hours, and not during off hours.

Requires:

- Feature bit 070 (User Options Menu)

- Message waiting type 1 or 2 defined as 5 (pager) in the mailbox

- Message delivery set to Yes in the mailbox configuration

- A configured pager port

## 095 Mark Message for Future Delivery

Allows the user to make a message for another mailbox, mark it for future delivery, and audit future delivery messages. Future delivery dates can be up to one year from when the message is marked. The auditing function allows the mailbox owner to listen to messages sent, but not yet delivered. The key sequence is U for User Options, C for Call Schedule Options, then F for Future Delivery Audit.

The user presses M and records a message. To mark the message for future delivery, the user presses M to reach the Message Addressing menu, then presses F for future delivery. The user hears Prompts for month of delivery (1 through 12), then day (1 through 31), time, and a.m. or p.m. (A or P). To cancel future delivery during the date and time input, press the * (star) key. To cancel future delivery after entering the date and time, press the F key at any time before exiting the Message-Addressing menu. To send the message, the user presses X until the server announces that the message has been sent.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) in the recipient mailbox

- 070 (User Options Menu) to allow Audit Future Delivery

Note: In addition, set the LCOS parameter “Max days - future delivery” for the absolute number of days for future delivery.

## 096 Make Messages Before Keep/Discard

Allows a user to make a new message while another message plays or after it has played without first keeping or discarding that message. Otherwise, the user (while playing a message) must first keep or discard the message before pressing M to make a new message.

Requires feature bits:

- 020 (Make messages)

- 040 (Receive messages from other users) in the recipient mailbox

## 097 Do Not Say "I will ring <name>" in AR

Used with NP Receptionist optional feature software. When a caller enters an extension, NP Receptionist says only, “Please hold.” If call screening is included, NP Receptionist asks the caller’s name. Otherwise, NP Receptionist asks the caller to hold and says, “I will ring [recipient’s name].”

## 098 Say "Press 0" to Caller Before Beep

The caller hears this prompt, “You may start your message now. Press 0 (zero) to return to the attendant” and a beep. If the caller presses 0, the server transfers the call to the system attendant’s extension, or if that number is not configured, to the system attendant’s mailbox. If neither is configured, the “Press zero. . .” portion of the prompt does not play.

NP Receptionist Usage -- With NP Receptionist, this feature bit works the same way unless you include feature bit 003 (Return to Welcome prompt), which plays the Receptionist greeting after the caller presses 0.

## 99 Speech Navigation

Allows users to manage their messages and reach the operator by with spoken commands. The Speech Navigation license defines the total number of users that may use the feature. The licenses are automatically assigned to low-numbered mailboxes first, so if you have purchased three licenses and your system has three mailboxes, 1234, 1235, 1236, then only 1234 and 1235 will be licensed to use Speech Navigation. You can, however, manually reassign a user license by disabling Speech Navigation on one mailbox and enabling it on another.

## 099 NP Talk with Talkover

This feature is used with OneTalk optional feature software, which allows for commands through voice. This feature bit gives the user the ability to speak voice commands while the server is playing a prompt or message.

Notes:

- At the beginning of a call, the server does a calibration of the line. If it is too noisy, then Talkover will not be allowed even if bit 099 is set.

- Do not include this bit in the same FCOS with bit 100.