# Searching the Online Help

The topic is designed to help you optimize your searches to quickly locate information.

## Finding Information

The Help system provides you with tabs to find information:

Contents tab | Groups the main topics of the Help system into books. To open a book, click the book. To view a topic, click the topic name.
Index tab | Lists index entries alphabetically. To see more index entries, type a keyword in the box. Clicking a keyword in the list displays the related topic.
Search tab | Allows you to search the online Help using a particular word or phrase. The online Help system lists all topics that contain your word or phrase. Type the word or phrase in the box and then press Enter. To view a topic, click the topic name.
Glossary tab | Provides a definition for the terms used in this online Help.

Note: The Search functionality will not find the phrase "Do Not Disturb" because "Not" is a Boolean operator that will initiate a search for the word "do" but not the word "disturb". Use "do disturb" or "DND" to find this term.

## Search Techniques

When you conduct a search (for example, when you search for a particular FCOS), enter a specific term, such as FCOS bit, rather than a general term, such as FCOS. This will help to narrow your search. If the search does not produce any results, then generalize your search criteria, or search for related terms, such as FCOS overview or FCOS description.

Search for | Example | Results
a single word | page | Topics that contain the word "page" and its grammatical variations, such as pager and paged.
a phrase | auto attendant | The query is equivalent to specifying "auto" and "attendant," which will find topics containing both of the individual words.

Search results are ranked based on their relevance. For example, if a word appears in the title of a topic, its rank is higher than that of the topic that contains the word in the body of the topic. The search results list also shows the first 250 characters of each topic to give context.

Note: In some browsers, you must use quotation marks around phrases to avoid spacing issues in the resultant search topics.

## Finding words in a topic

After you have narrowed your word search to a list of topics, click a topic from the list. Each occurrence of the word will be highlighted in yellow in the topic text. Note that only exact matches are highlighted. The search results list shows the first 60 characters of each topic to give context.

For large topics, you may find it easier to search for the word in the topic text. To search for a word in a topic:

1. Put your cursor at the top of the topic frame.

2. Type Ctrl + F.

3. Type the search term in the "Find" box and click Find Next.

## Linking back to the previously viewed topic

You can go back to the previously viewed topic by clicking the Back button in the menu bar or by pressing Alt and the left arrow key.

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