# Message Counts Usage Statistics Report

## Overview

The Message Counts Usage Report shows the number of messages received, the number of messages still available, and the percentage of message storage available in a specified reporting period.

The reporting period can be any hour or range of hours in the current day or portions of the most recent seven days. You can chose to run either a full report, which gives the statistics in 15-minute increments for each hour of the reporting period, or a summary report, which shows the average message usage for each hour. An excerpt from a sample Standard Message Counts Usage Report is shown here:

>>> Mitel Corporation <<< MESSAGE USAGE 15min REPORT Fri Nov 13, 2009 3:10 pm 11/09/09 8hr-17hr --- minutes interval --- Max Messages=268403456 MESSAGE HOUR=08 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=09 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=10 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=11 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=12 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=13 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 % MESSAGE HOUR=14 00-14 15-29 30-44 45-59 AVERAGE MESSAGE FREE 268403424 268403424 268403424 268403424 268403424 PERCENT USED 0 % 0 % 0 % 0 % 0 %

### Reading the Standard Message Counts Usage Report

In the sample report, the heading shows the date and time that the report was run.

The first line of the report shows the date and time interval that the data were gathered and the total number of messages received during that time period. This line is repeated for each day of the report.

MESSAGE HOUR = 08 The data displayed immediately below were gathered during the hour between 8 a.m and 5 p.m. Entry 00-14 indicates that data in the column were gathered during the first 15-minutes of the hour; 15-29 refers to the second 15-minutes of the hour; 30-44 refers to the third 15-minutes of the hour; 45-59 refers to the final 15-minutes of the hour. The report covers data hourly.

AVERAGE The average value for the four 15-minute samples. If a hyphen appears in place of a numerical value, it means that data have not been gathered.

MESSAGE FREE The number of messages not in use at the time of sampling.

PERCENT USED The number of messages in use, as a percentage of the maximum number of messages allowed on the system.

### Reading the Message Counts Usage Summary Report

The summary report displays, by day and by hour

- Total number of messages used

- Total number of messages available

- Percentage of message storage used

The summary report is less specific than the standard report, but it allows you to easily determine the hours when message storage is at its peak and the hours with low message storage.

You can use the report to detail the hours immediately before and after midnight in order to judge the effectiveness of the automatic purge.

EXAMPLE: If message storage is near or above 80% on a regular basis, the LCOS of most mailboxes on the system should be adjusted to give these mailboxes a shorter message retention time. This makes the purge more effective, and frees message storage more quickly.
As an alternative, the maximum number of messages and maximum message length parameters can be decreased for as many system LCOS as is feasible.

## Run the Message Counts Usage Report

1. From the Main Menu, select (R) Reports, (S) Statistics, and then (M) Message count usage.

2. In the Line Group Usage menu:

   - select (A) Beginning Hour and enter the first hour of the time period to report (0 = midnight; 12 = noon. Default is 8)

   - select (B) Ending Hour and enter the last hour of the time period to report. (Default is 17.)

   - select (C) Beginning Day and enter the first day of the week to report (Sun-Sat = 0-6. Default is Mon - Fri.)

   - select (D) Ending Day and enter the last day of the week to report

   - (optional) select (E) Summary = and choose N for detailed report or Y for a summary report. (Default is N.)

   - select (R) Run report

3. Select an output routing for the report:

   - C to send the report to the console without pausing

   - F to send the report to a file on the server

The standard Message Usage Report displays data for each hour of the chosen interval in 15-minute increments. The Message Usage Summary Report shows a single value for each hour.