# View ServiceLink Status

This panel provides updated ServiceLink status information for this server. Status information is downloaded from the license server to the server as part of the synchronization protocol.

You must activate ServiceLink before you can view status information.

## Online Activation

To activate ServiceLink online:

1. Obtain an Application Record ID (or service account ID) from your authorized reseller.

2. Under ServiceLink, click Status.

3. Enter your Application Record ID (also called Service account ID).

4. If the Internet is accessed via a proxy, enter:

1. - Address of proxy

   - TCP port used to connect to proxy

   Note: The proxy server must be configured to forward TCP packets on the incoming port to the AMC address (sync.mitel-amc.com) or SLS address (sync.sls.mitel.com) on port 22.

5. Click Activate to synchronize with license server and activate ServiceLink.

Following successful activation, MSL periodically reconnects to the license server (every 24 hours by default) via a secure, encrypted connection to synchronize ServiceLink status information. License expiration dates and any service entitlement changes made to your license server account are updated at this time.

## Offline Activation

The following procedure describes how to perform offline activation from the server manager using a maintenance PC.

If your MSL server has a USB drive, you may also perform offline activation from the server console. Refer to the MSL Installation and Maintenance Guide for instructions.

Note: When an offline system is upgraded to MSL 10.0, it will receive a Major alarm indicating that the AMC synchronization process has failed. To disable auto-synchronization and prevent further alarms, re-do the Offline Activation procedure. The original alarm can then be cleared manually.

### To activate ServiceLink offline with AMC:

1. Obtain an Application Record ID (or service account ID) from your authorized reseller.

2. In the server manager of the maintenance PC, under ServiceLink, click Status.

3. Enter your Application Record ID (also called Service account ID).

4. Select Enable offline license generation.

5. Click Activate to request an offline licensing file.

6. The Operation status report page is displayed. Click Download license request file.

7. In the file download dialog, click Save and save the zip file to a portable storage medium on the maintenance PC.

8. Remove the portable storage device and go to an Internet-connected PC.

9. On the Internet-connected PC, extract the contents of the zip file to a temporary folder.

10. Open the folder and double-click the sync.bat file to execute handshake and synchronization with the AMC.
    Synchronization occurs with the AMC and the sync.bat file creates a license.zip file containing license files from the AMC. (If you receive a security warning during this process, click Run.)

11. Save the license.zip file to the portable storage device.

12. Remove the storage device from the Internet-connected PC and return to the maintenance PC. Insert the storage device in the maintenance PC.

13. In the server manager of the maintenance PC, under ServiceLink, click Status.

14. Beside Upload license file, click Browse.

15. In the file upload dialog, browse to the license.zip file that was created by executing the sync.bat file, then click Save to select the file to be uploaded.

16. Click Upload license file to install the synchronized license key file and activate the purchased options.

### To activate ServiceLink offline with SLS:

1. Obtain an Application Record ID (or service account ID) from your authorized reseller.

2. In the server manager of the maintenance PC, under ServiceLink, click Status.

3. Enter your Application Record ID (also called Service account ID).

4. Select Enable offline license generation.

5. Click Activate to request an offline licensing file.

6. The Operation status report page is displayed. Click Download license request file.

7. In the file download dialog, click Save and save the zip file to a portable storage device on the maintenance PC.

8. Remove the portable storage device and go to an Internet-connected PC.

9. Access the license server through Mitel MiAccess portal.

10. Click Licenses & Services option from the left menu, License Server home page opens.

11. Use the Search product/ end customer option and find your system.

12. In the Licenses & Service home page, click Upload request from the left menu. Browse to locate the zip file downloaded in Step 6, and upload offline license request, and click Upload Request.

13. Scroll to the bottom of the page to download and save latest license zip file. Save the license.zip file in a portable storage device.

14. Remove the storage device from the Internet-connected PC and return to the maintenance PC.

15. Insert the storage device in the maintenance PC.

16. Log into the server manager of the maintenance PC.

17. In the server manager of the maintenance PC, under ServiceLink, click Status.

18. Click Sync to generate an offline license request. The Upload license file and Download licensing refresh file buttons are displayed.

19. Beside Upload license file, click Browse.

20. In the file upload dialog, browse to the license.zip file on your PC and upload the latest license zip file containing the licenses to the server manager. Click Save to select the file to be uploaded.

21. Click Upload license file to install the synchronized license key file and activate the purchased licenses.

## Manual Synchronization

Although the system automatically synchronizes with the license server on a periodic basis (every 24 hours by default), you can force an immediate synchronization at any time. This is useful to check the network connection between MSL and the license server, attempt to clear major alarms that are generated if the automatic sync process fails, or to obtain up-to-date ServiceLink configuration information from the license server. This procedure can be performed on systems that have been activated either online or offline.

To manually synchronize with the license server:

1. Under ServiceLink, click Status.

2. Click the Sync button.

## Deactivation

If the system hardware has been changed or replaced, you will need to deactivate your ServiceLink account, reset your Hardware ID, re-enter your Application Record ID and then reactivate your ServiceLink account. Use the MSL server manager to complete all steps with the exception of resetting your Hardware ID, which must be done on the licence server.

To deactivate ServiceLink:

1. Under ServiceLink, click Status.

2. Click the here link to access the deactivation screen.

3. Click Deactivate.

Note: Following deactivation, you must reset your hardware ID on the licence server and then reactivate your ServiceLink account using either the online or offline method.