# Define an Attendant Mailbox

To define an attendant’s mailbox:

1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System.

2. Do one of the following:

3. Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it

4. Otherwise, select (E) Modify Active Configuration.

3. Select (G) Group Selected and enter the number of the line group that this administrator’s mailbox serves.

4. Check the dialing plan for the specified line group. Ensure the attendant mailbox number that you want to designate is compatible with the number of digits allowed by the plan, does not start with a prohibited digit, and so on.

5. From the Voice Configuration Menu, select (M) Modify Application, and then (Z) Dial String and Mailbox menu.

6. Select (D) Attendant’s Mailbox # and then enter the number or numbers you wish to designate as the attendant's mailbox (or mailboxes). Up to five attendant’s mailboxes can be defined per line group. Enter multiple attendant’s mailbox numbers separated by commas; for example: 5999,6999,7999,8999,9999

The attendant's mailbox can be the default (999), one of the numbers already reserved for it, or any other number in the server, as long as it matches the dialing plan. Numbers reserved for the attendant’s mailbox are:

99 | 9999999
999 | 99999999
9999 | 999999999
99999 | 9999999999
999999 | 99999999999

7. Exit to the Main Menu to save the mailbox designation you just entered.

8. If the attendant’s mailbox number is not the default or is not one of the numbers reserved for it, create the mailbox through the Mailbox Maintenance Menu. Set the applicable mailbox parameters the same as for a standard mailbox.

Note: For enhanced server security, we recommend that you select a number other than the default or one of the reserved numbers.

To define an attendant’s mailbox for another line group, select the desired line group, then repeat the preceding steps. Use a different number for each attendant’s mailbox.