# Configuring UM-SMTP, UM-Web View and Standard UM

## Overview

Configuring Standard UM consists of the following tasks:

- Ensure that you have purchased enough UM licenses and assigned them to the mailboxes that you want to enable for UM

- Configure Standard UM parameters

- Configure Smart Host settings

- Configure the user mailbox and force a license update

## Configure parameters for UM-SMTP

1. Log in to the admin console as "root".

2. From the main menu, select (S) System Maintenance, (R) Reconfiguration, (U) Unified Messaging.

3. In the Unified Messaging menu, select (B) Standard UM-SMTP.

4. To configure a Corporate Callback Number to be included in the body of Standard and Advanced email notifications, select (C) Corporate Callback Number. Enter the callback number in a format that can be recognized by mobile devices. Note: If your system does not have Speech Auto Attendant, you can configure a Line Group Call Flow to act as attendant.

5. Configure the queue size if required. (Do not modify this value unless you are experiencing problems with lost messages or the queue becoming full.)

6. Exit from the Text Console.

## Configure parameters for UM-Web View

Note: All Web View user's messages are transferred via HTTPS.

1. From the main menu, select (S) System Maintenance, (R) Reconfiguration, (U) Unified Messaging.

2. In the Unified Messaging menu, select (C) Standard UM – Web View.

3. Configure the following parameters: [defaults are shown in brackets]

   - (A) Add UM Standard Web view Sessions [5]

   - (R) Refresh Speed [4]

   - (T) Session Timeout [5]

   - (Q) Queue Size [200] (Do not modify this value unless you are experiencing problems with lost messages or the queue becoming full.)

   - (H) Transfer Media Files Over Secure HTTP [n]. (Change this option to Y if you want Web View users' messages to be transferred via HTTPS.)

4. Exit from the text console.

## Configure Standard UM Parameters

1. From the Main menu, select (S) System Maintenance, (R) Reconfiguration, (U) Unified Messaging.

2. In the Unified Messaging menu, select (E) Standard UM.

3. Configure the queue size if required. (Do not modify this value unless you are experiencing problems with lost messages or the queue becoming full.)

4. Select (U) Update Standard UM User License to apply licenses to configured mailboxes.

## Configure Outbound SMTP Server Settings

NuPoint UM can communicate with an outbound SMTP server using one of the following connections:

- Port 25 (standard SMTP)

- Port 465 (secure SSL SMTP)

- Port 587 (secure TLS SMTP)

Complete the configuration in the MSL Server Manager. For details, see Configure Outbound SMTP Server Settings.

N ote: You must use the MSL Server Manager to configure the SMTP server settings. Once setup is complete, you can review the settings in NuPoint or MSL.

## Configure From Address Format

By default, NuPoint includes the user's calling line ID (CLID) in the "From" address of email messages (e.g. CLID_6135922122@domain_name.com). However, SMTP relay servers such as Microsoft 365 and Google and some SPAM filters will not accept this format and instead require that all messages contain a "From" address that matches an authorized account ID. If your enterprise requires use of an authorized account ID, you must configure it in MSL as the Mail Server User ID, add it to your SMTP server or SPAM filter, and then select it for use in the following procedure.

1. From the Main menu, select (S) System Maintenance, (R) Reconfiguration, (U) Unified Messaging.

2. In the Unified Messaging menu, select (S) Smarthost Configuration.

3. For the Email from address must match account name parameter, select (Y) Yes or (N) No.

4. Exit from the text console.

## Configure Smart Host Settings

To support the forwarding of emails to users who are not Advanced UM users, through the Outlook Client Plug-in you must configure the Smart Host. Emails are sent using SMTP forwarding through the NuPoint UM system, not the Outlook client.

To configure Smart Host settings for NuPoint UM:

1. From the Main menu, select (S) System Maintenance, (R) Reconfiguration, (G) Offline Menu, (B) Duplicate Active Configuration, and (U) Unified TCP/IP.

2. In the Unified TCP/IP menu, select (M) Configure a Module.

3. In the Ethernet Card Configuration menu, select (V) Smart Host Domain Name. You are prompted to enter the fully qualified domain name (FQDN) of the smart host.

4. Enter the FQDN or IP address of the mail server (for example, mailserver.company.com).

5. Activate the configuration.

## Configure User Mailbox

1. Program an FCOS for UM users:

- Log in to the admin console as "root".

- From the main menu, select (S) System Maintenance, (R) Reconfiguration, and then (F) Feature COS.

- Select (C) Current FCOS to modify and enter a number for this FCOS.

- Select (N) Name FCOS and enter a name for this FCOS (for example, StdWebView).

- Select (A) Add Features and add the following feature bits for each type of user:

For this User: | Add these Feature Bits:
Standard-SMTP | 289
Standard-Web View | 250, 251, 252, and 290
Standard | 304

Note: In order for SMTP forwarding to work with Exchange 2010 (SP3), you must make a small change to the Exchange Server configuration. In the Exchange Management Console, on the Permissions Group tab under Server Configuration > Hub Transport select Anonymous Users for all of the receive connectors that use port 25.

2. Modify the user's mailbox:

- Assign the FCOS you programmed to the mailbox.

- Enter the user's e-mail addresses in the New UM Standard E-mail address fields and select the delivery option for each.
  Note: If Audio Link is selected, messages that are played using a link in the email client will be marked as "Read" in the voice mailbox.

- Select a UM audio encoding method:

Encoding Method | Description
ADPCM (default) | Microsoft audio encoding.
GSM 6.10 | Audio encoding with wider support for mobile devices
MP3 | Use MP3 only if ADPCM and GSM 6.10 cannot be played on the user device, or if the user is employing a hosted/webmail web service such as Gmail or Yahoo Mail.
Notes: MP3 may result in poorer sound quality than the other audio encoding methods. If your implementation includes the BlackBerry Enterprise Service 10 (BES 10), you may use MP3 or GSM 6.10 but not ADPCM.

3. To update the User list for Standard UM after adding bit 304 to ensure user is added:

- In the Unified Messaging menu, select (E) Standard UM and then select (L) List Standard UM User mailboxes.

Note: Users can modify their email addresses from Web View.

## Force Manual License Update

To force a manual license update: (not required for UM-SMTP or UM-Web View)

- From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (U) Unified Messaging, and (E) Standard UM.

- In the Standard UM menu, select (U) Update Standard UM User License.

Notes:

- For MiCollab deployments of Standard UM, you cannot force a license update by selecting the Update Standard UM User License option. Instead, you must access the MiCollab Users and Services application and enable Standard Unified Messaging.

- Updating UM User Licensing causes a scan of mailboxes that may take some time to complete and may place an extra load on the system.

## Configure Unified Messaging Limits

Using Web Console, you can limit the use of hard drive space by specifying that voice mail messages be forwarded to email clients in text format only. To do so, you configure the Unified Messaging Limits feature using LCOS.

To specify voice mail messages be forwarded to email clients in text format only:

1. Access Web Console.

2. From the navigation tree, click Class of Service > Limits COS.

3. In the right pane, select Default (LCOS 1).

4. Select Unified Messaging Limits from the drop-down menu.

5. After Allow All SMTP Delivery Formats, select No.

Selecting "No":

- Limits all users to text notifications only. It limits both UM-SMTP and Standard UM, overriding all FCOS settings that relate to SMTP forwarding.

- Completely disables FCOS bit 289

- Overrides FCOS bit 304 and prevents notifications for email addresses for which a notification method other than Text Notification was selected

- Limits FCOS bit 304 to Text Notification only for email addresses for which Text Notification was selected

Note: If you apply the Unified Messaging Limits LOCS, we recommend you do NOT use FCOS with bits "285 - Enable Speech-to-Text" or "261 - Allow NP PWG View WEB access to messages". It is important to prevent the Speech to Text option from being used and prevent users from saving voice mail messages to their PCs.

Note: To prevent audio file leaks, you can limit user access to messages in Web View by removing FCOS 290.

## Using Corporate Callback on Systems without Speech Auto Attendant

If Speech Auto Attendant is not enabled on your system, you can use Call Director to create a Line Group Call Flow to act as an attendant.

To create a Line Group Call Flow:

1. Create a Line Group for Call Director.

2. In the Call Director interface, create a call flow for Dial-back:

   - From the Call Flow list, select Line Group and enter the line group number.

   - Select the default action for New Call.

   - In the New Actions menu, select Menu.

   - In Menu Properties, enter a name for the call flow (for example, Call-back) and enter the Max DTMF length (extension number length).

   - In the Destination Action list, select the default action beside Multi-key and then select Blind Transfer.

   - In Blind Transfer Properties, in the Transfer To list, select Gathered Digits.