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Communications & Collaboration Articles

En samling artiklar om alla aspekter av företagskommunikation och samarbete, inklusive ämnen som affärssystem, samarbetsprogram, kontaktcenter, moln- och hybridinstallationsarkitekturer, IoT, M2M, AI med mera.

In today’s digital age, the definition of customer experience has changed. Expectations of what it should be are higher than they have ever been. Consumers are no longer content with the nine-to-five regiment. They expect to connect any time, day or night. They expect the freedom to choose which channels to interact through. They expect to receive instant answers through seamless digital interactions. And with a cloud-based contact center, they will. 

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In the mobile cloud era, work is something you do, not somewhere you go. With cloud-based communications, you get the freedom to get more done in more places, to connect offices together seamlessly and enjoy powerful communications and collaboration tools on any device. 

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Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, and requires your organization to provide the same prompt, informed customer experience across all channels. With the right tools, you can make sure your business is prepared to meet these evolving demands. 

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We created this page to help you find out what happened to some of Mitel’s more popular products, and where possible, direct you to their new names or their best replacements. 

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