The MiContact Center Enterprise contact center provides intelligent skills-based routing and can handle up to 40,000 calls per hour. It enables calls to be promptly transferred to the right people. Its features include multimedia support (voice, e-mail, SMS, internet collaboration, fax and web chat in a single virtual queue), mobility for agents, a virtual contact center for distributed sites and multi-tenancy. It also includes reporting in realtime display as well as and analytics report capabilities for management.
För att verkligen gå utöver baslinjen kundservice, H1 krävde teknik för att stödja sitt mål om överlägsen kundupplevelse.Läs mer
Bleu Blanc Rouge was looking for a new IP telephony system that would be compatible with Macintosh® technology, used IP equipment and supported PoE technologyBleu Blanc Rouge was looking for a new IP telephony system that would be compatible with Macintosh® technology, used IP equipment and supported PoE technology.Läs mer
eNerds needed a way to address and react to support issues, and tapped Mitel for help.Läs mer