With 110 contact centre users and 50 back office staff across four countries, Brightside had the significant challenge of not being able to report centrally, due to disparate systems in multiple countries. Brightside wanted a contact centre environment that allowed them to follow the sun with regard to continual customer support and shared workloads across international boundaries and time zones.
“A hosted Mitel cloud solution was a perfect choice for Brightside,” said Tuan Tran, IT Manager. “It allowed us to cost effectively leverage multiple operations centres across the globe and employ a ‘follow the sun’ support model for our contact centre.”
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