With 110 contact centre users and 50 back office staff across four countries, Brightside had the significant challenge of not being able to report centrally, due to disparate systems in multiple countries. Brightside wanted a contact centre environment that allowed them to follow the sun with regard to continual customer support and shared workloads across international boundaries and time zones.
“A hosted Mitel cloud solution was a perfect choice for Brightside,” said Tuan Tran, IT Manager. “It allowed us to cost effectively leverage multiple operations centres across the globe and employ a ‘follow the sun’ support model for our contact centre.”
As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.
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Central Bank’s IT support arm, Central Technology Services (CTS), found ways to provide cost-effective technology that will fosters easier, more productive multimedia collaboration among the executives with Mitel.
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Summit platform supports customized IVRs and long-term flexibility for leading payment processor.
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