A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.
 
“With our past history of natural disasters, disaster recovery was an important factor in our technology decision,” says CTO Robert Glaze. “The failover of the Mitel system is a perfect fit for us."

    goals
    • Upgrade to modern, cost-effective communications technology
    • Increase scalability and productivity
    results
    • Disaster recovery capability
    • Easy to scale and manage
    • Saves time and money
    • Increased employee productivity

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city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.
Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

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City of Porvoo

The City of Porvoo, Finland was looking for a digitization partner, and found just that in Mitel.

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City of Subiaco

Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals

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