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City of Subiaco

One of the City of Subiaco’s stated goals was to “be innovative and responsive, and maintain a strong customer focus.” Upgrading the telephony environment was identified as a major contributor to meeting this goal.

The city selected Mitel based on a combination of functionality, architecture, simplicity, and total cost of ownership (TCO).  
 
“In terms of functionality, the Mitel Unified Communications (UC) and Enterprise Contact Center (ECC) solution offered everything we required,” said Paul Maul, IT Manager. “Additionally, the CAPEX and OPEX calculations we made for the Mitel solution provided the best TCO. Mitel’s architecture had the scalability we were looking for, and the management console gave us the ability to manage the environment ourselves. Also, a lot of the solutions we looked at had very complex licensing models. Mitel’s licensing was simple and easy to understand.” 

    Goals
    • Deploy an easy-to-manage, cost-effective, scalable and flexible telephony environment
    Results
    • Single management console for UC 
    • Reduced telecommunication and administrative costs 
    • Increased responsiveness 
    • Compliance with service guidelines 

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Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

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City of Oakland

Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.

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City of Porvoo

The City of Porvoo, Finland was looking for a digitization partner, and found just that in Mitel.

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