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City of York 

Having a traditional voice network was costly for the council and office staff were unnecessarily deskbound. Moving staff from one location to another caused an extensive workload for the telecoms team, as moves, adds and changes were time consuming and costly. 

Following an evaluation process of suitable solutions the City of York Council decided to deploy a MiVoice Business complemented by MiContact Center, Mitel Teleworker Solution and 2,500 MiVoice IP handsets.
 
“The Mitel IP Telephony system integrates seamlessly with the Cisco data network and voice calls no longer require a separate network to travel on,” said Roy Grant, Head of IT Operational Services City of York Council. “This has enabled us to centralize communications across the council, enabling the main accommodation sites to have the same access to communications. This has meant we have been able to improve communications both internally and with the public, thereby improving public services. The introduction of Mitel IP Telephony means that we can now offer our employees the option of working from home with office-like network access, which will help us to retain talented workers and improve their work-life balance.” 

    Goals
    • Migrate to a converged voice and data network 
    • Provide corporate telephony services for home-workers 
    • Install a voice and data communications network that will assist and support the merger of 37 different council sites and applications to be added on when required 
    Results
    • Lower communications costs for inter-site calling 
    • Installed the Mitel Teleworker Solution to improve employees work-life balance and retain staff 
    • Reduced costs of moving staff from one location to another 
    • A communications solution that will evolve with the organization and will cope with the reduction of 37 main sites to just one or two greenfield sites in three to four years time 

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