Compassion Australia is an international Christian child development and advocacy ministry committed to the development of children living in extreme poverty. The organization sponsors more than 1 million children in 25 developing countries across Africa, Asia, Central America, and South America. Restrictions on phone usage were impeding its work. Since the organization is rated in the top ten for “Bang for Your Buck,” with 80 percent of finances going to help children, it could not afford to pay more for communications. In short, every minute spent managing the phone system meant less time assisting children in need.
“We are a progressive organization and recognize that technology can help us reach more people and spread the message about child poverty issues strongly and clearly,” said Compassion Australia’s IT Manager Michael Macarthur. “We needed a solution that improved our communications and relationships without breaking the bank.”
Compassion Australia evaluated and researched several of Australia’s leading IP telephony providers. They immediately identified the Mitel UC solution as the most reputable and highly rated provider among its competitors.
“We decided on Mitel because it has the rich features needed in a corporate IP system, including presence management,” remarks Macarthur. “Plus, its competitive pricing and attractive licensing model meant that it stood out for affordability as well.”
Goals
Compassion Australia needed a new solution to enhance its call center effectiveness, offer voice and video conferencing, and free it from cost restraints.
Results
$100,000 in savings over three years
Single system for worldwide collaboration
IT timesaving of 20 hours per week
Savings of $10,000+ by eliminating third-party services
