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Design Within Reach  

With the retailer adding 20 new locations a year, Design Within Reach needed a cost-effective alternative to its existing phone system that could be centrally managed, easy to deploy, and simple to maintain. Although Design Within Reach had avoided VoIP in its technology infancy, the retailer revisited the mature technology. After a successful pilot at one store, the retailer decided that IP telephony was its best option.
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Design Within Reach decided on the Mitel solution. Joel Martins, Director of Information Services, particularly liked Mitel’s elegant design and its straightforward fit with the company’s business needs. Design Within Reach was also impressed by Mitel’s expertise in IP telephony and the maturity of its phone system.

“We wanted a system we could implement ourselves and that anyone on my help-desk team could manage,” said Martins. “Mitel was that system.”

    Goals
    • Get a less expensive and less complex system that would offer centralized management 
    • Find an innovative, easy system built on modern technology 
    Results
    • Half the hardware cost of their legacy system 
    • Easier installation and maintenance 
    • High user satisfaction with features 
    • Easy to use IP phones

Produkter


Business Phone Systems

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Lösningar
Resia Travel Group

Resia Travel Group, som består av Resia, Resfeber.se, Boxoffice.se och Bengt-Martins, är Sveriges största privatägda resebyråer, med ungefär 600 anställda på 60 orter i hela landet, med en bruttoomsättning på omkring 4 miljarder kronor och till nyligen dessutom med en omodern infrastruktur för telefoni.

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Headquarter Toyota

Headquarter Toyota sought more efficient ways to conduct meetings and expedite staff interactions, while fostering a cohesive working environment. To upgrade to a cost-effective, scalable VoIP solution with more features and less complexity, they turned to Mitel.

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Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

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