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The Mitel VoIP UC phone system was implemented across the majority of Festival Food locations in less than a year. By integrating with Festival Foods’ POS, the company is now able to provide faster customer service.
“We integrated the phone system with radio handsets in our stores. When issues arise, managers and employees can answer the call right on the floor,” explained Festival Foods IT Director Mike Nomland. “We also tied the phone system into an overhead paging network. Employees push one headset button to talk on one frequency and another button to talk over outside speaker or microphone.”
Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.
Läs merTermometern visar ett par minusgrader när 300 000 pendlare nås av budskapet: "Inga pendeltåg stannar i Stockholm City eller Odenplan." Även tunneln på Norra länken har stängts av på grund av elfel. Samtidigt börjar bokningarna strömma in till Taxi Stockholm.
Swisher Hygiene worked with Mitel to pinpoint issues with their communications system quickly and maintain uptime.
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