Product hero

festival foods

Elevating the customer experience by treating store guests as part of the family is ingrained in the Festival Foods culture. Festival Foods’ legacy Samsung PBX lacked basic features such as directory services, soft phone capabilities and call transfers. Mitel’s UC solution was the perfect fit.

The Mitel VoIP UC phone system was implemented across the majority of Festival Food locations in less than a year. By integrating with Festival Foods’ POS, the company is now able to provide faster customer service.

“We integrated the phone system with radio handsets in our stores. When issues arise, managers and employees can answer the call right on the floor,” explained Festival Foods IT Director Mike Nomland. “We also tied the phone system into an overhead paging network. Employees push one headset button to talk on one frequency and another button to talk over outside speaker or microphone.”

    • Seeking a phone system with advanced features and apps that would enhance the customer experience and allow Festival to execute on new initiatives 
    • Limited functionality in their legacy system was causing costly support and service delays 
    • Increased ease of use and ease of administration 
    • Scalable to accommodate aggressive growth 
    • Redundancy via multiple paths 
    • More affordable than other telephony vendors 
    • Advanced security ensures PCI DSS compliance 
    • Integration with key systems streamlines operations and customer service 

Hitta den perfekta lösningen för ditt företag


Stadiums uttalade uppdrag är att inspirera till en aktiv livsstil, genom att erbjuda moderna och funktionella sportartiklar och sportkläder till bästa pris. De ledorden genomsyrar förstås alla delar av företaget och hur Stadium väljer att profilera sig gentemot sina kunder – inklusive kundservicen.

Läs mer

Serviceföretaget Anticimex tog ett rejält grepp om sin konferenstelefoni och rensade ut nästan alla externa konferenser förutom Mitels InConference. Belöningen var omedelbar: drastiskt minskade telefonikostnader, ett mycket enkelt gränssnitt och en mängd nöjda användare.

Läs mer
Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

Läs mer
Är du redo att prata med en säljare? Kontakta oss.