After using Mitel’s solutions, Heartland is confident they have found a successful partnership. Now, Heartland can make changes to their IVRs in real time, deliver merchant-branded customer experiences and ensure that payment information transferred via their IVR is secure and compliant.

“[Mitel] has proven to be one of the best technology partner selections I’ve made in my 30+ year career,” said Fred Byrd, Sr. Director Billing Solutions. “they provide us with a quality cloud-based service that reliably scales during our peak demand periods.”

    Goals
    • Introduce payment processing by phone without compromising the personalized experience for regional merchants
    Results
    • Customizable IVRs deliver merchant-branded customer experiences 
    • Built-in development tools allow for real-time changes 
    • Support for seasonal spikes in payment processing, such as tax season 
    • Secure, PCI compliant payments through the IVR 

     

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