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Hotelbeds

The company has invested in Europe, America and Asia, and focuses on emerging markets with high growth potential. With such a robust geographical expansion plan Hotelbeds required a solid communications network that would guarantee capacity, fluidity and scalability of its platforms and applications and of course to assist in providing a superior customer service.

Collaboration between Hotelbeds and Mitel® goes back to 2006. The company’s growth was being held back by telephone equipment which had become obsolete with regards to its capacity for expansion, functionality and operative costs.

Hotelbeds needed to find an alternative solution to stand out in a competitive market and sought help from Barquiel & Hurtado, Hotelbeds IT services collaborator and Mitel partner in the Balearic Islands. A Mitel solution was proposed and MiVoice Business with 3300 controllers was selected For Hotelbeds head office to replace the old PBX systems.

“We recommended Mitel because of the excellent value for money it offers our customers, and also because it uses solid, flexible, proven, and trustworthy technology. Mitel is a company that gives you confidence,” says Francisco Hurtado, managing director of Barquiel & Hurtado.

    Goals
    • Flexible IP telephony that can grow with the business 
    • Improve customer service and operational efficiency using enhanced contact centre features 
    • Reduce voice costs and infrastructure maintenance and increase network flexibility 
    • Integration with Microsoft applications 
    Results
    • Improved customer service and satisfaction through better call management and distributed agents 
    • Reduced costs with free internal calls between locations 
    • Flexible network to suit the dynamic nature of the business 
    • Robust network offering a reliable communications infrastructure 
    • Simple interaction with Outlook/Exchange 
    • Simplify maintenance and configurability 

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