After evaluating the following vendors: Interactive Intelligence, Avaya, Cisco and Mitel®, ChileCompra decided to work with Mitel and implement the Mitel 3300 Integrated Communications Platform (ICP) and the 6100 Contact Center Solutions suite.
“We decided to go for the Mitel IP solution because it is feature rich and reliable. It also gives us access to a suite of web-centred applications and services. We needed a network and contact center that could cope with the high number of calls, that would integrate into our back office systems, and produce outstanding customer service. The Mitel 3300 ICP and Mitel 6100 Contact Center Solutions have done just that,” states Francisco José Campos, Chief Help Desk and Customer Care, Consorcio Sonda-Iconstruye.
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Läs mer
As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.Läs mer
Central Bank’s IT support arm, Central Technology Services (CTS), found ways to provide cost-effective technology that will fosters easier, more productive multimedia collaboration among the executives with Mitel.Läs mer