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la kings

The Los Angeles Kings, a two-time Stanley Cup-winning NHL franchise, pride themselves on a highly successful on-ice product. In an effort to improve internal communications and interactions with fans, the Kings chose a Mitel solution for a seamless experience.

“I would absolutely recommend Mitel products for other NHL teams and other professional sports teams," said Kelly Cheeseman, Chief Operating Officer for the La Kings. "It’s perfect for our type of operation. Our sales and marketing teams have to hustle to sell out and operate games. Whether we’re at our arena or in our offices, we have a lot of customers trying to get a hold of us and it’s a perfect product.”

    Goals
    • An efficient preview, progressive, power and  predictive dialer
    • Intuitive, easy-to-deploy, easy-to-modify call scripting
    • Effective methods of data import/export
    • A solution that would integrate with their CRM
    • Meaningful statistics on agent, data and dialer performance
    Results
    • Smoother workflows created by improved communications between sales, marketing  and customers
    • Enhanced day-to-day customer experience made possible by integration with CRM system
    • Increased flexibility and productivity for operations during sellout games because of better staff mobility

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Major League Baseball

Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.

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Senators Sports & Entertainment

När Ottawa Senators ville få smidig och snabb företagskommunikation valde de Mitel.

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Philadelphia Phillies™

As the Phillies™ organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.

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