“Preventing downtime that affects our customer base is always top of mind. If we can’t communicate with them, we can’t serve them and that is a big problem. MarWatch allows us to be proactive and know about problems as soon as they occur, preventing downtime or a decline in voice quality,” said Doug Roswell, Banking Systems and Telecommunication Analyst.
Söderberg & Partners provade Mitels senaste MiContact Center Businesslösning och levererade en integrerad omnikanalskundupplevelse.Läs mer
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Läs mer
As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.Läs mer