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Major League Baseball

Major League Baseball® (MLB) needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB® give players, coaches and officials simple communications, which also enhanced the fan experience.

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Customer Success
Customer Success

“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB®. “Mitel will provide a unified communications system featuring the latest technology across all 30 ballparks.”

Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved.

    Goals
    • Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center in New York
    • Ensure teams are using phones within existing MLB® rules and regulations
    • Recording, monitoring and accounting for all calls
    • Standardized solution at each stadium for a common user experience
    Results
    • Play for all 30 MLB® teams was uninterrupted after quick implementation throughout the league
    • Calls are recorded to verify proper rule following
    • Pace of play has improved as MLB® officials enforce proper dugout phone usage
    • Common solution at each stadium increases efficiency with only one system to learn

Produkter


MiContact Center Enterprise

MiVoice 6920 IP Phone

Hitta den perfekta lösningen för ditt företag

Lösningar
Tottenham Hotspur Football Club

When Tottenham Hotspur began building a new sports and entertainment stadium, they needed a way to improve customer service capabilities and employee collaboration. Mitel was there to answer the call.

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San Diego Padres

San Diego Padres™ satsar stort på molnet och sätter teknikstandarden för ligan.

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Boston Red Sox™

The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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