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The council wanted to implement a system that would support more collaborative working across the council, from those in the contact centre, to those on the road, to desk-based employees and home workers.
“We investigated IP communications systems from many vendors but Mitel stood head and shoulders above the others,” said Mac Chivers ICT Manager Malvern Hills District Council. “It was clear that Mitel offered best of breed technology in both IP Communications and integration with OCS. Moreover, Mitel offered advice that was easy to understand, whereas other manufacturers made it unnecessarily complex. For me, it was crucial that they took the time to understand our business requirements and offered advice based on our needs rather than trying to shoehorn in their own technology. In turn, I felt confident that Mitel would deliver.”
Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.
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Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.
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The City of Porvoo, Finland was looking for a digitization partner, and found just that in Mitel.
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