Today, Maverick Networks has deep visibility into their customer’s UC systems, with 24/7 monitoring and real-time alerts for immediate notification of issues. Since Maverick began offering MarWatch fault & performance management, more than 10 customers have deployed the solution in just 3 months.
“It’s quickly becoming an accepted add-on that our customers appreciate and want,” said President Aaron Lee. Easily installed on customer networks, MarWatch is fault & performance management software. MarWatch delivers secure remote access to customer sites, with 24/7 performance and availability monitoring of Mitel UC equipment and associated equipment such as PoE (power over Ethernet) switches. To ensure detected issues are acted upon quickly, MarWatch features a flexible alarming system, dispatching alerts via email, Twitter, SMS or SNMP trap for issues such as exceeded thresholds, availability problems and remote access control violations.
“We now can be at the dashboard steering our clients to success, versus navigating with a blindfold. The MarWatch solution puts all the information right there at our fingertips, allowing us to ensure a safe journey for our clients,” said Lee.