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The solution is based on the Mitel Communications Director (MCD), running on Mitel 3300 IP Communications platforms implemented at the two largest offices. Another five office locations are serviced by Mitel IP handsets connecting to the larger offices via a Mitel Teleworker solution. In addition, the entire solution is tightly integrated with Osborne Yuille’s Microsoft applications using Mitel Live Business Gateway. Mitel Audio Web Conferencing is used at several offices, and Mitel® Mobile Extension has been incorporated to help simplify call handling for highly mobile employees.
Mr. Smith at Osborne Yuille said, “We need to be able to respond very quickly to changing circumstances, and are always looking for ways to innovate and deliver new value to our clients. Mitel’s conferencing technologies help us to effectively deliver training across our offices, rapidly deploy new service offerings, and achieve consistently high client service levels across our business.
Söderberg & Partners provade Mitels senaste MiContact Center Businesslösning och levererade en integrerad omnikanalskundupplevelse.
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Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.
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As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.
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