Pacers Sports & Entertainment 

Pacers Sports & Entertainment is a high-performance company that manages the National Basketball Association’s (NBA) Indiana Pacers and all events at Bankers Life Fieldhouse. The Pacers strive for superior customer service, with quicker response times to customer inquiries and better training.

Customer Success

 

“After implementing the Mitel system, we’ve had outstanding results,” said CTO Ed Frederici. “We have a mobile workforce that can get out in to the community and do their job, we have a completely reliable system that never goes down, sound quality is outstanding…we really are able to use our phones as an asset to do our jobs better."

    Goals
    • Replace an aging phone system that provided zero visibility into customer interactions
    • Minimize employee downtime and increase productivity
    • Improve customer satisfaction
    Results
    • Access to robust analytics to identify training opportunities, peak traffic periods and customer insights
    • Full mobility keeps employees productive no matter where the day takes them
    • Improved customer satisfaction scores on annual NBA survey
Major League Baseball

Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.

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San Diego Padres

San Diego Padres™ satsar stort på molnet och sätter teknikstandarden för ligan.

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Boston Red Sox™

The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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