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Pomperaug Regional School District

Pomperaug Regional School District in Connecticut is home to 7 different schools. The district was struggling with poor voice quality over the phone and troubleshooting was difficult. They knew the needed to make a change.
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According to a Pomperaug High School administrator, “Within a week of deployment, MarWatch solved a voice quality problem we had struggled with for 6 months. The detailed Mitel voice quality data in MarWatch differentiates it from other management systems and ensures voice quality problems don’t persist.”

    Goals
    • Solve persistent voice quality problem (echo, choppy audio) impacting calls
    • Test calls to emulate the problem failed to find its cause over a 6 month period 
    Results
    • Voice quality problems are detected quickly and can be resolved before the user experience is impacted
    • Troubleshooting is simplified with detailed voice quality data and secure remote access by Total Communications
    • Quarterly performance reports generated by MarWatch allow Total Communications to demonstrate performance and utilization to Pomperaug over a 3 month period

Produkter


MiVoice Business

Hitta den perfekta lösningen för ditt företag

Lösningar
Anaheim Union High School District

Managing communications for one of the largest school districts in California is no easy task, particularly when it involves over 20 disparate, antiquated phone systems. 

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Beaverton School District

Mitel delivers the most comprehensive communication, safety and collaboration feature set, below budget and ahead of schedule.

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Bexhill High School

A new state-of-the-art telephone system was essential, to match the technologically advanced facility.

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