With an IT department of only four people, service and support, ease of administration and a user-friendly interface were key. Telecommunications Manager Lou Pallotta had previous experience with telephony systems from most of the major vendors, none of which he felt were a fit. The solution that satisfied all of the organization’s needs came down to one—Mitel unified communications.
“The upgrade for my Interactive Intelligence call center alone was going to be more than the forklifting of the entire system and putting in an all-new Mitel call center, building the IVR and putting in new telephones,” said Pallotta. “Our ROI was a slam dunk.”
Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.Läs mer
San Diego Padres™ satsar stort på molnet och sätter teknikstandarden för ligan.Läs Mer
The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.Läs mer