SAN FRANCISCO GIANTS™

The San Francisco Giants™, an eight-time World Series-winning Major League Baseball (MLB) club based out of San Francisco, Calif., host nearly 42,000 fans every game and interact with many more on a daily basis. When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.

Customer Success

“When we initiated our voiceover IP project, we looked at all the major players in the market,” said CIO Bill Schlough. “We looked at Nortel, Cisco, Avaya; those were no-brainers to include on our list. We did our thorough due diligence analyzing all four of those potential partners, and ultimately chose Shoretel (Mitel). Really, it was the simplicity and the reliable architecture that they had. When you compare that to some of the alternatives out there that would require multiple racks, multiple points of failure — that was a big differentiator for us.

Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved.

    Goals
    • Improve customer service
    • Lower business communications costs
    • Simplify communications for employees
    Results
    • A system that reduces complexity within the work environment
    • Integration into the in-house CRM, meaning improved fan interactions
    • Saving hundreds of thousands of dollars while also adding functionality from the previous system

Hitta den perfekta lösningen för ditt företag

Major League Baseball

Major League Baseball (MLB) needed a way for all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB give players, coaches and officials with simple communications, which also enhanced the fan experience.

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San Diego Padres

San Diego Padres™ satsar stort på molnet och sätter teknikstandarden för ligan.

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Boston Red Sox™

The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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