“When we initiated our voiceover IP project, we looked at all the major players in the market,” said CIO Bill Schlough. “We looked at Nortel, Cisco, Avaya; those were no-brainers to include on our list. We did our thorough due diligence analyzing all four of those potential partners, and ultimately chose Shoretel (Mitel). Really, it was the simplicity and the reliable architecture that they had. When you compare that to some of the alternatives out there that would require multiple racks, multiple points of failure — that was a big differentiator for us.
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