Spokane Teachers Credit Union

STCU serves 150,000 members and has 575 employees across 18 branches. Its basic telephony system was aging and the organization was looking for an upgrade that would enhance contact center functionality, offer more sophisticated reporting and provide a myriad of other modern telephony features.

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After reviewing vendor proposals, STCU selected Mitel for several reasons. Based on previous experience with Mitel, STCU knew it could handle many of the administrative and maintenance tasks without costly third-party intervention. In addition, the Mitel VoIP system provided all new components, and its unified communications technology exceeded most current telephony standards.

“I have no doubt that the Mitel system has paid for itself,” said IT Operations Manager Greg Gallaway. “As a credit union, you want the most value with the least amount of effort. Mitel accomplishes that in a number of ways. I would definitely recommend Mitel.”

Goals

Implement an innovative, easily managed solution that would enable STCU to scale with growth
Needed to upgrade contact center functionality
Desire for a solution that allows STCU to improve member service, while providing members the most value for their money

Results

Ability to create reports in-house
Lower TCO
Elevated member service
Increased staff productivity
Ability to manage a remote workforce with greater ease

Produkter

MiContact Center Enterprise

IP Phones Peripherals

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Lösningar

Anaheim Union High School District

Managing communications for one of the largest school districts in California is no easy task, particularly when it involves over 20 disparate, antiquated phone systems.

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