After investigating several unified communications systems, The Wise Group ultimately decided on a Microsoft partner to install, deploy, and support a Microsoft Lync Server and MiContact Center for Microsoft Lync infrastructure. The Wise Group chose Lync for its flexible and dynamic feature set: the application integration with the Microsoft Active Directory, Outlook, Office, and Sharepoint and Office365; the ability to unify all communication channels and a rich mobile client; and the ability to easily roll out “pop up” offices as their business needs without requiring new phone systems and phone lines.
“Ultimately, MiContact Center has led to an improvement in the way we interact with our customers and overall customer satisfaction,” said ICT Manager Barbara Ferguson.
Söderberg & Partners provade Mitels senaste MiContact Center Businesslösning och levererade en integrerad omnikanalskundupplevelse.Läs mer
Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.Läs mer
As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.Läs mer