TYKS addressed the challenge with Mitel’s UC solutions based on MX-ONE and CMG as well as Solidus eCare that clears peak call volumes in customer service.
According to Juha Rantasalo, Director of Technology at the hospital district, unified communications solutions that improve the flow of information, reachability and customer service are, in practice, the best way to meet the increasingly stringent effectiveness requirements.
”This kind of comprehensive service and its interoperability have been a very positive surprise since, based on our earlier separate data and phone connections our requirements were undeniably extremely strict. The flow of information and messages between the different units is clearly smoother than before, and reachability of personnel and the response times in customer service are also considerably better. At the same time, our cost-effectiveness has improved,” Rantasalo commends.
När Region Uppsala upphandlade ett nytt avtal för kommunikation som tjänst handlade det både om att förenkla och att effektivisera den befintliga växelinfrastrukturen samt att förbereda för morgondagens vård och omsorg.Läs mer
Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.Läs mer
When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.