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Turku University Hospital

The Turku University Hospital (TYKS), the heart of the Intermunicipal Hospital District of Southwest Finland, is the oldest and, by numbers, one of the largest hospitals in Finland. In addition to Turku, the hospital district VSSHP ky has operations in Raisio, Paimio, Salo, Loimaa and Uusikaupunki and employs a total of approximately 6,500 health care, administration, finance, technology and maintenance professionals. Its operating area is geographically vast and consists of several branches. This creates challenges for IT and communications connections, which in the hospital environment must function flawlessly, around the clock.

TYKS addressed the challenge with Mitel’s UC solutions based on MX-ONE and CMG as well as Solidus eCare that clears peak call volumes in customer service.

According to Juha Rantasalo, Director of Technology at the hospital district, unified communications solutions that improve the flow of information, reachability and customer service are, in practice, the best way to meet the increasingly stringent effectiveness requirements.

”This kind of comprehensive service and its interoperability have been a very positive surprise since, based on our earlier separate data and phone connections our requirements were undeniably extremely strict. The flow of information and messages between the different units is clearly smoother than before, and reachability of personnel and the response times in customer service are also considerably better. At the same time, our cost-effectiveness has improved,” Rantasalo commends.

    Goals
    • To improve the effectiveness of the internal communications and operations within the entire hospital
    • To manage personnel resources
    • To clear telephone queues and provide better and more flexible customer service
    Results
    • Branches located around the province use the same communications system 
    • Anticipating peak call volumes and required customer service resources 
    • More effective operations 
    • Cost savings 
    • Better customer service 
    • Shorter response times 

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