The call quality has improved and the highly resilient, cloud-based solution means that the system requires a lot less maintenance. The contingency is now covered, freeing up the IT team to get on with their day jobs. The Optymyse wallboards from SJS Solutions seamlessly integrate with the Mitel platform and display real-time call handling metrics, which are very useful in measuring and analysing service levels.
“The new system is stable and operating well. Mitel supports the system during office hours but we rarely have to log a support call. The collaboration between Mitel and Warmworks has been positive. Overall, we’re very happy with the results of the MiCloud Connect implementation.” - Michal Drozdowicz, IT Development Manager, Warmworks
Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.
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Oakland’s outdated PBX-based phone system was failing and a lot of its network equipment was nearing end-of-life. It was time to replace both the network and the telephone system.
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The City of Porvoo, Finland was looking for a digitization partner, and found just that in Mitel.
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