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weightmans

In order for Weightmans to become a true technology-focused firm, a new phone system was necessary. The firm’s previous phone system used legacy equipment with a mix of analogue and digital handsets, and purchasing obsolete equipment proved to be both difficult and expensive.
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“The challenge of deploying IP was in persuading the board to approve it. At a fundamental level we had a phone system that worked and I wanted to replace it with a phone system that works. Put in those sort of terms, it is not a particularly attractive sell. I had wanted to install IP for about three or four years and I couldn’t get the figures to stack up in such a way that I would even be prepared to go to the board,” said Stuart Whittle, IS and Operations Director.

    Goals
    • A future-proof communications platform 
    • Reduce costs 
    • Discover new ways of working to improve business processes 
    • Improve client services 
    Results
    • A single communications platform to add on applications when required
    • Reduced costs by using the Mitel Total Solutions finance programme
    • Discovered new ways of working with hot desking and home working
    • Improved client service – clients experience first call resolution because they can always get hold of their legal representative

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Lösningar
Söderberg & Partners

Söderberg & Partners provade Mitels senaste MiContact Center Businesslösning och levererade en integrerad omnikanalskundupplevelse.

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Brightside Insurance and Warranty Solutions

Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.

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Carlson Wagonlit

As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.

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