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Having grown through acquisition, Whitney faced the challenge of integrating the many different communications technologies they inherited. Maintaining all of that diverse technology was expensive and inefficient, and they wanted to standardize and centralize their communications to better support their current operations and position themselves for continued growth.
Whitney went looking for an efficient, cost-effective platform to achieve these goals and support their growing communications needs. And they looked very carefully before deciding on a solution. “We put our RFP out to all the big players and some up-and-comers in the VoIP market,” says Whitney’s Senior VP of Technology Infrastructure Scott Erlichman.
Söderberg & Partners provade Mitels senaste MiContact Center Businesslösning och levererade en integrerad omnikanalskundupplevelse.
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Brightside Insurance and Warranty Solutions needed the right technology for ‘follow the sun’ connectivity and business continuity across multiple international sites.
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As Carlson Wagonlit Travel (CWT) continued to grow as a significant player in the travel management marketplace and became the second-largest corporate travel management provider in North America, its workforce dynamic also changed.
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