The Impending Contact Center Disruption

The Impending Contact Center Disruption

Contact centers have evolved slowly over the years. For the past decade, it’s been about omni-channel. Before that, it was interactive voice response (IVR), and before that, it was skills-based evolution. This slow and steady progression is about to change.

In this white paper by Talking Pointz, Dave Michels highlights the technological disruption heading toward the contact center field. Machine learning and artificial intelligence are revolutionizing the way contact centers operate, from self-service options to virtual agents and agent assist.
This white paper covers:

  • Conversational artificial intelligence technologies
  • How to leverage cloud-delivered AI to specific databases
  • Key components of Google Cloud Contact Center AI
  • How your company can get started with contact center AI

Download your complimentary copy now.