The Mitel OfficeLink services (“Services”) are designed for general business use. This Acceptable Use Policy (“AUP”) applies to all Mitel customers (each a “Customer” or “you”) and is intended to assist in maintaining the integrity of our network and maintaining high performance standards. If you fail to comply with the AUP, Mitel may (in addition to any other rights or remedies it may have) suspend your Services (if full or part), delete your communications or data and/or terminate your service agreement with Mitel (“Agreement”).

Fair and Reasonable Use

Customer is prohibited from utilizing the Services for anything other than making such Services available to its employees, consultants, contractors, or agents who are authorized by Customer to use the Services (“Users”) via the Mitel network, in accordance with all applicable federal and state regulations, and is specifically restricted from reselling the Services to other telecommunications carriers or customers who may least cost route their traffic to the Mitel network via Customer.

Prohibited Uses

Customers shall not (and shall ensure that its Users do not) use the Services:

(a) To send or receive any content which is obscene, defamatory, offensive or infringes any third party rights (including intellectual property rights);

(b) For any purpose which breaches applicable laws or regulations or which is in breach of the Agreement;

(c) To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of solicitation or spam;

(d) To impersonate any person or entity or otherwise misrepresent your, or Mitel’s, relationship with any person or entity;

(e) To attempt to gain unauthorized access to, or cause or attempt any interference, in whatever form, with the proper working of any Mitel service, network or software;

(f) To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time‐bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

(g) To use IRC servers or bots connected to public IRC networks or servers;

(h) To circumvent User authentication or security of any host, network or account; or

(i) Otherwise in breach of any instructions issued by Mitel from time to time.

Security and Penetration Testing of Mitel Managed Services

Any form of security testing (also known as penetration testing) on any system managed by Mitel is subject to Mitel’s prior written authorization. The request for authorization is to be submitted to Mitel representative giving at least five (5) working days’ notice. Authorization request should include the scope of the testing activity as well as planned start and end times. Mitel technical teams will then review the request and identify the set of addresses / systems that can be included in the testing activity and issue an authorization e‐mail to the customer.

Changes to this Policy

We may revise this acceptable use policy at any time by publishing it on our webpage. You are expected to check this page periodically to take notice of any changes we make, as they are legally binding on you. Amendments shall automatically come into effect 30 days after being posted on the website. Some of the provisions contained in this AUP may also be superseded by provisions or notices published elsewhere on our website.

Waiver and Severance

Any failure or delay in exercising or enforcing this policy shall not constitute a waiver of this policy or of any other right or remedy.

©2018 Mitel Networks Corporation MITEL OfficeLinkSM/TM AUP (28Feb18)

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