Configuring Advanced options for media servers

Note:

For information on configuring advanced options specific to email, chat, SMS, or open media media servers, see "Configuring Advanced options for email media servers", "Configuring Advanced options for chat media servers", and "Configuring Advanced options for SMS media servers"

Configuring Advanced media server options enables administrators to
  • Disable alarm reporting for the media server
  • Configure intervals for generating queue statistics (for real-time purposes)
  • Enable or disable previews of contacts

The following configurations take place in Multimedia > Media servers.

To disable alarm reporting for the media server
  1. Select the media server and click the Advanced tab.
  2. Deselect Enabled for alarms.
  3. Click Save.

To configure intervals for generating queue statistics

Note:

This option determines, for real-time purposes, how frequently the system generates a queue statistics record.

  1. Select the media server and click the Advanced tab.
  2. To generate a new queue statistics record as statistics change, select Report on Change.
  3. To generate a new queue statistics record every minute, select Report Every 60 Seconds.
  4. Click Save.

To enable or disable previews of interactions

Note:

The option enables administrators to control whether agents can preview interactions that are in queue or ringing in the Inbox.

  1. Select the media server and click the Advanced tab.
  2. To enable agents to preview messages, select Allow agent preview.
  3. Click Save.
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