Contact Center Messenger simplifies the deployment of chat support in Contact Centers’ web sites.
Handling Contact Center Messenger is similar as legacy Chat.
The agent will get similar notification for the incoming chat as in the legacy chat. If the agent accepts the incoming chat, both agent and customer will see a system message that the agent has joined.
As with any normal chat, an agent or supervisors can transfer chats from the Web Ignite and from the Interaction Visual Queue.