Agent can create, edit, delete personal chat reply templates
using a Reply Template editor.
Note: Reply template editor is visible only if Contact Center
Messenger is enabled.
- To create new templates, go to Tools > Chat Personal
reply template editor.
- Enter the reply content in the text box and click Save.
- If you want to use an existing template to create a new template,
then click Insert reply template.
- Choose the existing template that you would like to use, the
content will appear in the editor, you can make the required changes
and click Save.
- To edit or delete an existing template, click Browse and
choose the template you want to edit or delete from the list of
templates.