When you create a multimedia queue, it is automatically associated to the existing media server for that type of media. Your multimedia media servers must already be configured before you can add a multimedia queue of that media type.
When adding a queue, administrators must
- Configure general multimedia queue settings
- Configure multimedia queue membership and routing
- Configure multimedia queue performance settings
- Configure queue spectrum settings for multimedia queues
Depending on the media type, administrators must also
- Configure email options
- Apply signatures to email queues
- Configure chat options
- Configure SMS options
- Configure open media options
To add a multimedia queue
- Click Multimedia > Queues.
- Click Add and select <media type> Queue.