Once the hold requeue time expires, interactions are requeued whether the agent is logged in or not
The chat options tab for chat queues enables you to email chat transcripts to interactions as a part of the Chat Response workflow and view the internal and external URL for that specific chat queue.
A queue’s internal URL has the queue’s GUID built into the URL, removing the potential need for customers to select the queue they want from the chat request page and, if the Inbound workflow is configured to route based on queue IDs, automatically identify the destination queue so that customers are routed directly to the appropriate queue. There are two fields for chat URLs, the external URL for Queue and the internal URL for Queue. The internal URL for Queue is the Public URL used internally by the system <Enterprise Server>/chat/GUID. The external URL for Queue is the Public URL used externally with the reverse proxy applied and is the URL to link interactions to specific queues.
The following procedures take place in Multimedia > Queues.
Once the hold requeue time expires, interactions are requeued whether the agent is logged in or not
The email address must be your SMTP server’s main address or an alias. For more information on SMTP servers, see "Configuring SMTP connections to Multimedia Contact Center".