Installing MiContact Center Business Version 9.3.5

Note:
  • You must close all of the Windows programs and ensure antivirus software is disabled before you install MiContact Center Business software.
  • We recommend you ignore Windows update prompts to reboot your system during the MiContact Center Business installation. These updates will be automatically handled by the installer.
  • Ensure you complete all Windows updates before you start the installation.
  • If you are installing MiContact Center Business in a Federal Information Processing Standards (FIPS) environment, the Enterprise Server requires a configuration change be made to the Windows .NET Framework files on the Enterprise server following installation. For more information, refer to the following Knowledge Base Article: http://micc.mitel.com/kb/KnowledgebaseArticle52179.aspx.
  • You can download MiContact Center Business software and optional components from Mitel OnLine or from the Mitel Knowledge Management System. The following instructions describe how to download MiContact Center Business software from the Mitel Knowledge Management System. To access the software from Mitel OnLine, log in and navigate to the downloads following this path: Support > Software Downloads > MiContact Center.
  • Please follow the installation workflows described below. If you deviate from these workflows, you must restart the process at the beginning or restart the installer micc.installer.core.exe process and click ‘Repair’. If you are prompted to ‘Continue where you left off’, click ‘No.
To install the MiContact Center Business software (offline installation)
  1. On a PC that is connected to the Internet, ensure all the Windows programs are closed, and browse to http://www.mitel.com.
  2. Click Login.
  3. Type your Mitel Online Username and Password and click Login.
  4. Click Mitel Online.
  5. Under Support click Software Downloads.
  6. To download
    • MiContact Center Business software, click MiContact Center > MiContact Center Software Download Current Release 9.3.4
  7. Click the link of the version you want to download. Occasionally, due to browser incompatibility, the link will not respond. If this happens, right-click the link and select 'Open in new tab'.

    We recommend you review the release notes by clicking the Release Notes for MiContact Center link on the download page that displays next.

  8. Follow the instructions to download the software, either using Software Download Manager or HTTP, onto a USB key or network share.

    You are now ready to transfer the downloaded software onto your Enterprise Server.

  9. Log on to the Enterprise Server with a Windows administrator account. The account must have full administrative privileges.
  10. Copy the previously downloaded file to the Enterprise Server’s hard drive. We do not recommend installing MiContact Center Business from a removable drive or network share.
  11. Run the executable file and browse to select the location to which the install files will be extracted. By default, this is <installation drive>:\MiCC_9XXX.
  12. Complete the MiContact Center Business installation by following the instructions described in the following section, under ‘To install and set up MiContact Center Business on the Enterprise Server’.
To download MiContact Center Business software (online installation)
  1. Select the location to which the install files will be extracted.

    We recommend you do not alter the default path to which the files are extracted.

  2. Log on to the Enterprise Server with a Windows administrator account.

    The account must have full administrative privileges.

  3. Ensure all the Windows programs are closed.
  4. Using a web browser, browse to http://www.mitel.com.
  5. Click Login.
  6. Type your Username and Password and click Login.
  7. Click Knowledge Management System.
  8. In the Search window, type Release Notes and Downloads MiContact Center and click the Search button.

    A list of release notes for all versions of MiContact Center Business that have been added to the Knowledge Management System displays on the right, under 'Search Results'.

  9. Click the link for the MiContact Center Business version you want to download.
  10. Scroll to the bottom of the Release Note and click the link for the release you want to download.
  11. Follow the instructions to download the software.
  12. Complete the MiContact Center Business installation by following the instructions described in the following section, under 'To install and set up MiContact Center Business on the Enterprise Server'.

After downloading the software, the MiCC Setup wizard guides you through the installation process.

To install and set up MiContact Center Business on the Enterprise Server
  1. When the MiCC Setup Installer Workflow page displays, click Deploy Enterprise Server.

    The Product Announcements page displays.

  2. We strongly recommend you read the notices on the Product Announcements page as they pertain to the software version you are about to install.
  3. Click Next.

    The Installation Paths page displays.

  4. Select the I want to customize what features are enabled on this deployment check box to choose the features you want to install on the Enterprise Server.
    Note:

    If you select this check box, the Enable Features page will display after the Licensing and Registration page has been processed and completed.

  5. If you want to install the Enterprise Server software in a location other than the default, click Browse and select the alternate destination.
  6. Select the I want to specify shared folders for logs and data check box to designate where you want to store log files, data directory files, backup files, persisted report files, and search storage files.
    Note:
    • The storage path can be either a local drive or a network drive (UNC path). The Local administrator account set during installation must have read/write permission to that path.
    • MiContact Center does not support UNC path for Backup folders.
  7. If you want to choose alternate destinations for logs and data files, click Browse, otherwise click Next to accept the default locations.

    The License and Registration page displays.

  8. Read the license agreement and click the check box to agree with its contents.

    To continue with the installation, you must accept the license agreement.

  9. Enter your license key or choose to register later.

    If you choose to register later, you will be granted a temporary seven-day demo license. See "Registering license files".

  10. Click Next.

    If, on the Installations Path page, you selected the option to customize which features are enabled on the Enterprise Server during the installation, the Enable Features page displays.

  11. Toggle the switches to On or Off to select the features you want to install on the Enterprise Server.
    • Selectable options depend on your licensing.
  12. Click Next.

    The pre-requisite software is now installed. You may receive warnings if pre-installation steps were not completed prior to initiating this installation or if the hardware and software requirements, as noted in the MiContact Center Business System Engineering Guide were not met. In some cases, the installation will be aborted and you will be advised to update your server hardware and software and rerun the installation.

    You can view the installation log files to view the warnings and errors.

  13. Click Next.

    The Enterprise Server settings page displays.

  14. On the Enterprise Server settings page, specify the following settings:
    • After What is the IP address of this server, verify the IP address of the Enterprise Server. If it is not correct, type the correct IP address or DNS name.
    • If you use Secure Sockets Layer, select the check box beside I would like to use SSL.
      CAUTION:

      If you select this check box, ensure the IP address configured is you enter the Fully Qualified Domain Name(FQDN) that is used when applying the SSL certificate. For more information on planning, deploying, and securing communications with MiContact Center Business, please refer to the "SSL Requirements".

    • After What is the desired language for the Enterprise, select the language in which you want MiContact Center Business applications to display.
      Note:

      MiContact Center Business applications, such as YourSite Explorer and Contact Center Client, use the language settings of the operating system in addition to the language preference set for MiContact Center Business. Ensure that the language selected matches the language settings of the operating system.

    • After In what country is this server situated, select the country in which your Enterprise Server is located.
    • After In what time zone is this server situated, select the time zone for the area in which your Enterprise Server is located.
  15. Click Next.

    The SQL Server page displays.

  16. From the drop-down list, select the SQL Server instance that will be used to store the MiContact Center Business databases.

    If you are using a remote version of SQL Server, ensure you enter the computer name of the remote SQL Server.

  17. Select the method that SQL Server will use to authenticate user credentials: Windows Authentication or SQL Authentication (recommended if you are using a remote version of SQL Server).
  18. If you choose Windows Authentication, the Windows credentials of the currently logged in user will be applied. If you choose SQL Authentication, enter the username and password that are used to connect to SQL.
  19. Click Next.
  20. Enter the user name and password that will be used for MiCC services.
  21. From the drop-down list, select the authentication method that will be used when employees log in to MiContact Center Business applications.
    Note:

    In Basic Authentication models, the system administrator manages the login accounts of each employee from YourSite Explorer. Windows Authentication leverages Windows Active Directory for managing user logins. You can synchronize with Active Directory post-installation using Active Directory synchronization within YourSite Explorer. Windows Authentication is available as an option only if you use Active Directory. MiContact Center Business does not currently support Kerberos Authentication with Active Directory.

  22. Click Next.

    The MiContact Center Business software is installed.

  23. Select the Launch the YourSite Explorer now check box if you want YourSite Explorer to open when the installation is complete.
    If you choose this setting, when YourSite Explorer opens, log in with the default administrator credentials if you choose to use basic authentication:
    • User name: _admin
    • Password: _password

    If you choose to use Windows authentication, you need not enter any credentials.

    We recommend you change the default password after the install process has completed. See "Changing the default administrator password".

  24. If you want to review the release notes for this software version, select the I would like to review the release notes check box.
    Note:

    You require Adobe Acrobat Reader on your server to be able to read the release notes.

  25. Click Finish.

    After you have completed the installation, you can rerun the MiCC Setup wizard at any time to modify the Enterprise Server installed components and features and to update license files.

Parent topic: Handling Enterprise Server installation
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