Featured Blogs

5 Tips for a Digital Transformation-Ready Network
  • News & Trends
We offer five tips to ready your network for stellar digital transformation performance.
How Machines Will Shape the Customer Experiences of Tomorrow
  • News & Trends
Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience.
The 8 Most Important Call Center Trends to Watch in 2018
  • News & Trends
2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.
Hotel Mobile Apps Play Concierge to Millennial Travelers
  • Tips & Advice
Hotel mobile apps using API integration into communications systems make seamless personalized experiences possible.