MiCollab Service Federation with Third-Party Servers

The MiVoice Business Console supports Presence information and Instant Messaging with third-party presence servers through Federation.

MiCollab Client 5.0 and above supports IM and presence federation with third party presence servers such as:

• Google

• Microsoft Office Communicator (OCS)

• BM Lotus Sametime

• Microsoft Lync

The MiVoice Business Console receives and displays the presence information by deploying the MiCollab Service and federating it with one of these third party presence servers. This means presence information can be displayed even for employees who are not MiCollab Client users.

This capability allows the MiVoice Business Console operator to see presence and chat features for external contacts/clients.

Essentially, this set up is transparent to operator; they see the same Presence information regardless of whether the contact is a MiCollab client or third-party client. Dynamic Status messages and Calendar Advisory messages are not applicable for the third-party contacts.

The MiCollab Client licenses required for presence are included in the MiVoice Business Console bundle.

For more information, refer to the MiCollab Client Administrator Guide.