Main Window

Provides access to the other areas of the Console screen and the ability to configure settings. Select from the drop down menus.

Shows you at a glance the status of the console and operator devices — for example whether the console ringer is on or off and whether the system is in Day or Night Service.

Provides access to the Console tools, including Scratch Pad, Bulletin Board, Emergency Calls, Chat, and Guest Services (if enabled).

Provides access to call handling functions.

Accesses the Phone Book application for finding users on the system. Also accesses the Busy Lamp Field application for obtaining the status (busy, idle, and so forth) of selected extensions. Call History is also available to search the call history of past calls handled by all operators.

Displays detailed call information for Incoming Calls, Calls on Hold, Transferred Calls, Parked Calls, and My Queued Calls. Use these displays to answer and monitor call status, as well as retrieve or recover a call.

When the Transfer Assistant is enabled, you will see the Transfer Assistant area above the Source and Destination areas. It displays the most frequent and recent destinations for the calling party.

Displays the calling party (source) and the called party (destination) for all calls handled by the console.

Provides visual indications of incoming calls on up to six lines plus a Recall line. This area complements the Incoming Calls display in the Queued Calls area by allowing you to view at a glance the number and priority of calls waiting, even when the Incoming Calls display is not visible. The background color of the line label associated with the incoming call indicates how many calls are waiting: green for one call, yellow for two calls, and red for three or more calls. The number in brackets, for example, (1), also shows you how many calls of a particular type are waiting.

Displays softkey commands. The commands correspond to the Function keys on the computer keyboard.

The status area displays information messages and the status of several features and functions of the MiVoice Business Console.