Managing Calls in the Transfer Assistant

You can manage calls in several way using the Transfer Assistant. The various methods are listed below; each bullet represents an option you can use.

Double-click any entry.

Right click an entry and select Call from the pop-up menu.

Right click an entry and select Hold For from the pop-up menu.

Right click an entry and select Park At from the pop-up menu.

Right click an entry and select Pick Up from the pop-up menu.

Right click an entry and select Voice Mail from the pop-up menu.

Right click an entry and select Email from the pop-up menu.

Choose a predefined message.

OR

Double-click an entry's email address field.

Instant Message (IM)

Right click an entry and select IM from the pop-up menu.

Select Send Instant Message and choose a predefined message.

OR

Double-click an entry's presence field.

Right click an entry and select Check Calendar from the pop-up menu.

Note: The Check Calendar option is only available for e-mail addresses that have the same domain name as your email address (such as yourcompany.com in [email protected]).

Right click an entry and select IM from the pop-up menu; then click Set Dynamic Status from the pop-up menu.

Double-click the entry's Comments field.
Right click an entry and select Edit Comments from the pop-up menu.