General Introduction to MiVoice MX-ONE
MiVoice MX-ONE is a complete communications solution that is highly flexible and designed to address the business communication needs in different vertical segments and sizes, scaling from 50 to well over 100.000 users in a single system.
The MX-ONE architectural design gives the possibility to deploy the system in a centralized communications server / media server configuration or as a distributed system with several communications servers and media servers or media gateways spread out in multiple locations. This flexible design makes it possible to achieve an excellent total cost of ownership without compromising performance or functionality, regardless if you are a large multi-national company with many locations, a regional company with a main site and a few smaller sites, a branch offices or a single site company.
MiVoice MX-ONE also supports a monthly subscription-based licensing model, where the partner / customer pays for actual used licenses on monthly basis. This commercial option is called MiVoice MX-ONE MLA (Managed Service License Agreement) and is offered by qualified Mitel partners.
The MiVoice MX-ONE Managed Service License Agreement deployment option is provided by Mitel partners that are offering managed services or Private Cloud services to their customers. The MLA commercial model also addresses the need for verticals customers that has seasonal licenses needs, for example, School, Hotels, Tax authorities etc.The commercial set up for the solution offers the possibility to modify the number of users and user profile licenses used on a monthly basis if minimum agreed limits and subscription periods are maintained. The MiVoice MX-ONE MLA system will automatically report the license usage for a given period, for auditing and billing purposes. Each tenant customer will have their own MX-ONE system and application instances in a virtualized or Private/Public Cloud environment (Premise-based or partner based data center, or alternatively in Azure based Public Cloud environments or alternatively in a Azure HCI stack in a private cloud environment. The MX-ONE solution also support AWS deployments.
Not only does MX-ONE provide excellent voice and video communications with a comprehensive set of telephony features, but it also comes with a complete set of applications to provide true mobility, Unified Collaborative Communications and Contact Centers. The combined solution addresses Enterprise communications need for all types of businesses in over 70 countries worldwide.
MX-ONE supports high-security standards and provides a range of options for achieving the desired level of redundancy on a per customer and site basis. To care for personal safety, the MX-ONE solution has built-in support for Emergency Notification/911/999/112 - functionality. To further address safety/security and customer support demands the MX-ONE solution includes Mitel Interaction Recording and support for Mitel Revolution. Mitel Interaction Recording is a systems for professional voice documentation, recording of audio and complementary metadata, paired with a powerful user interface for managing and using the stored media in an efficient manner.