Software Assurance
Mitel’s Software Assurance program complements your provider’s service offers, giving you the security of staying current with the latest functionality and innovations delivered for the MiVoice MX-ONE solutions. Software Assurance provides access to the latest software releases and vendor support via your Mitel trained and authorized partner. Mitel Software Assurance is available for the complete MiVoice system as well as other related Mitel products, such as MiCollab and MiContact Center, and so on.
Entitlement to Software Releases
Keeping your systems current ensures you can maximize your business value by using the latest features, integration updates to your applications and business processes, and a very importantly reduce security vulnerabilities.
Mitel Technical Support
When you have critical or major issues that can’t be resolved, or your Mitel trained and authorized partner can’t solve on his own, they can contact Mitel technical support experts to drive issues to resolution. These experts apply deep technical knowledge to collect system data, replicate and isolate faults in a lab environment, validate configuration changes, point out third-party product integration challenges, or engage Mitel product development when needed.
Coverage
Mitel Software Assurance is offered via Mitel trained and authorized Partners and is initially purchased along with the new Mitel software products for a minimum period of one year. There are two different options for Mitel Software Assurance that offer different levels of support:
Software Assurance Advantage
Software Assurance Advantage is the simplest software assurance program that includes technical support, with access at 24x7 technical support, as well as software corrections, updates, and entitlement to major software releases.
Software Assurance Premium
In addition to everything in the Standard subscription, the Premium subscription includes 24x7 technical support. It also includes Mitel Performance Analytics (MPA), a software tool helping to pro-actively monitor and analyze the system to continuously maintain optimal performance and access to CloudLink services and applications